Job Opportunities API

As the ideal candidate you: • Are focused on a long-term career. • Are prepared to invest, with the proper training, the time necessary to take your career to the next level. • Enjoy connecting with people on the phone, videoconferencing and face-to-face. • Have the ability to work in a self-directed way within a team environment. • Strong ability to take initiative and confidently direct customer interactions. • Understand the importance of demonstrating value, having fun and being invited back. For the ideal candidate, we offer: • Immediate / ongoing training. • Insightful mentorship / technical support. • Career growth opportunities. • Company benefits. • Formal Sales training specific approach Duties and responsibilities include but are not limited to the following: • Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction. • Re-price renewing contracts and present to stakeholders for approval. • Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth. • Maintain customer relationships and grow existing agreements by proposing additional value-added services. • Respond to customer’s questions regarding service agreements. • Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns. Understand each customer’s business and demonstrate technical expertise to develop credibility, loyalty, and trust. • Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers’ needs. • Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce). • Manage and achieve KRA targets. • Travel to various sites or clients to undertake the above. COMPETENCY REQUIREMENTS • Change Orientation • Communicates Effectively • Continuous Learning • Customer Focus • Time management and organization skills • Holds Self and Others Accountable • Problem Solving and Innovation • Teamwork and Collaboration • Values and Respects Others EDUCATION REQUIREMENTS • Post-secondary Degree or Diploma in a related discipline preferred WORK EXPERIENCE REQUIREMENTS • Mechanical background would be considered an asset; • Previous sales and customer service experience would be considered an asset; • Estimating experience would be considered an asset; • Previous experience within the service business would be considered an asset; SKILLS, ABILITIES, AND OTHER REQUIREMENTS • Motivated and able to work with deadlines; • Organization and time management; • Strong written and verbal communications skills are required; • Proficient in MS Office (Word, Excel, Project); • Must hold a valid Canadian driver's license