Job Opportunities API

At Crown, our SEQ Service Manager plays a critical role in driving operational excellence, leading high performing teams and delivering exceptional outcomes for our customers across our South-East Queensland operations. Based in Larapinta, this leadership role is responsible for overseeing a workforce of 100+ employees across field services and workshop environments. Reporting to the SEQ Branch Manager, this role holds full accountability for service operations, P&L performance, financial management, cultural transformation, and operational turnaround within a large-scale industrial service business. Crown is looking for a collaborative and influential leader who enjoys developing individuals and teams, building strong customer relationships and driving business performance. This is an opportunity for a results-driven people leader who can stabilise, transform, and deliver sustained improvements across safety, people, financial performance, and customer outcomes. Responsibilities & Duties Lead and manage a large-scale service operation (100+ staff) across field service technicians and workshop teams Provide leadership to multi-layer management structures (7 direct reports + 1 second tier leader, total responsibility circa 100) Take ownership of P&L, budgeting, forecasting, cost control, labour recovery, and financial performance improvement Drive a service business turnaround, improving profitability, utilisation, productivity, and operational efficiency Lead change management and cultural transformation initiatives to build a high-performance, accountable workforce Manage operations within a unionised workforce environment, including stakeholder engagement and performance alignment Develop and implement service strategies, operational plans, and continuous improvement initiatives Improve service delivery, customer satisfaction, SLA performance, and response times Lead workforce planning, recruitment, retention, and leadership development Ensure compliance with WHS, safety, risk, and regulatory requirements Manage key customer relationships, escalations, and service recovery Deliver data-driven reporting, KPI tracking, and operational insights to senior leadership