Job Opportunities API

Sulzer ist ein führendes Ingenieurunternehmen mit einer stolzen Tradition der Innovation. Werden Sie Teil unseres globalen Teams, um Ihr Fachwissen zu erweitern und innovative Lösungen zu entwickeln, die eine prosperierende und nachhaltigere Gesellschaft ermöglichen. Was Sie erwartet Job Summary Oversee and resolve warranty claims for pumps, mechanical seals, drivers, and auxiliary systems through technical investigation, root cause analysis, and corrective actions to enhance reliability, reduce warranty costs, and improve customer satisfaction. Key Responsibilities • Oversee the complete warranty claim lifecycle from receipt to closure. • Evaluate warranty entitlement and determine liability based on contractual terms and technical findings. • Lead claim investigations and Root Cause Failure Analysis (RCFA). • Coordinate corrective and preventive actions with Engineering, QA/QC, Production, Procurement, Service, suppliers, and other stakeholders. • Serve as the primary customer contact for warranty-related matters. • Maintain clear communication with customers and provide regular claim status updates. • Participate in customer meetings and present investigation findings and recommendations. • Conduct site visits, inspections, and troubleshooting activities as required. • Support field service teams during warranty investigations. • Monitor warranty costs and support recovery from suppliers when applicable. • Drive continuous improvement initiatives and promote lessons learned to prevent recurrence. Qualifications / Requirements • Bachelor’s degree in mechanical engineering. • 5–10 years of experience in pumps, rotating equipment, field service, reliability, or warranty management. • Knowledge of API 610, API686, API 682, and rotating equipment practices is preferred. • Root Cause Failure Analysis (RCA/RCFA) • Pump & Mechanical Seal Troubleshooting • Vibration & operating Data Analysis • Customer Relationship Management • Technical Report Writing • Problem Solving • Communication & Presentation Skills • Cross-Functional Collaboration Wir bieten • Excellent opportunities for development, along with a competitive salary and company bonus scheme. • A great working environment. • Work Location: Riyadh- Industrial Area 2 Sulzer ist ein Arbeitgeber, der Chancengleichheit fördert. Wir glauben an die Stärke einer vielfältigen Belegschaft und setzen uns für ein integratives Arbeitsumfeld ein. Wir sind stolz darauf, in Brasilien, Kanada, China, Finnland, Deutschland, Irland, Mexiko, der Schweiz, Südafrika, Großbritannien und den USA als Top-Arbeitgeber 2026 ausgezeichnet worden zu sein.