Job Opportunities API

About the Role Yarnton Garden Centre is looking for a motivated and hands-on Senior Tills and Customer Service Assistant to support the day-to-day running of our tills and service desk. You will help lead the team, deliver outstanding customer service, and ensure smooth and efficient front-of-house operations. This is a key supervisory role where you will work closely with the management team to maintain high standards, support staff development, and ensure every customer enjoys a welcoming and positive experience. Key Responsibilities Customer Service & Team Support • Supervise the tills and service desk team to deliver excellent customer service • Support handling of customer queries, complaints, and refunds in a professional manner • Lead by example on the shop floor, promoting a friendly and helpful approach • Help coach and support team members to maintain high service standards Operational Support • Assist in creating weekly rotas to ensure appropriate staffing levels • Support scheduling during busy trading periods and seasonal peaks • Help with onboarding and training of new team members • Assist managers with absence tracking and basic performance management Financial & Compliance Duties • Support cash handling, banking, and till reconciliation processes • Ensure accuracy in transactions and adherence to cash handling procedures • Maintain awareness of security procedures and loss prevention practices • Follow company policies and ensure compliance with relevant regulations Tills & Service Desk Responsibilities • Ensure tills are operated efficiently and accurately • Maintain a clean, organised, and welcoming customer service area • Process refunds and exchanges in line with company policy • Help resolve till-related issues quickly and effectively About You • Friendly, professional, and customer-focused • Confident working in a supervisory or team support role • Organised with strong attention to detail • A good communicator with a positive, proactive attitude • Previous retail or garden centre experience is beneficial What We Offer • Competitive salary • Staff discount • Paid holiday entitlement • Training and development opportunities • The chance to grow your career within a supportive team environment at Yarnton Garden Centres Apply for this vacancy Do you want to respond to this vacancy? Please fill out this form completely and your information will be sent to the garden centre.