Job Opportunities API

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. As a publicly listed company, Toku continues to scale its presence and impact across international markets.   As a Senior Technical Project Manager, you will lead the successful delivery of complex enterprise system integration projects across APAC and global markets, acting as the primary delivery owner for clients, partners, vendors and internal teams. Beyond project execution, you will help strengthen project management standards, mentor less experienced project managers, and drive greater operational maturity as Toku continues to scale internationally. Success in this role depends on combining strong technical understanding with excellent stakeholder management, commercial awareness, sound project governance, and the ability to adapt across different countries, time zones and customer environments. What you will be doing   Enterprise Project Delivery: Lead end-to-end delivery of complex technical implementation and system integration projects, ensuring solutions are delivered on time, within budget and to agreed quality standards across multiple workstreams. Project Planning & Governance: Own integrated project plans covering scope, schedules, budgets, dependencies, assumptions, resources, milestones and governance activities throughout the project lifecycle. Technical Leadership: Work confidently with solution architects, consultants and engineering teams to understand technical designs, infrastructure, cloud environments and integration approaches, enabling informed delivery decisions and effective issue resolution. System Integration: Manage complex integration programmes involving enterprise platforms, contact centre technologies, CRM solutions, cloud services and connectivity components while ensuring all technical deliverables align with client requirements. Stakeholder Management: Build trusted relationships with enterprise customers, government stakeholders where applicable, internal delivery teams, partners and vendors by providing clear communication, governance and proactive expectation management. Resource & Delivery Management: Coordinate project resources across multiple countries and functions, balancing delivery priorities while maintaining visibility of resource utilisation, delivery risks and overall project health using Jira and related project management tools. RAID Management: Own project risks, assumptions, issues and dependencies by identifying potential delivery challenges early, driving mitigation plans and escalating blockers before they impact project outcomes. Testing & Go-Live: Coordinate testing, user acceptance testing (UAT), production readiness and deployment activities with consulting, engineering and client teams to ensure successful implementation and transition into production. Commercial & Financial Oversight: Monitor project budgets, effort burn, payment milestones, commercial commitments and change requests, ensuring delivery remains commercially sustainable while providing early visibility of potential impacts. Project Reporting: Produce accurate executive-level reporting covering project progress, delivery status, financial health, governance updates, risks, decisions and next steps for both customers and internal leadership. Cross-Functional Collaboration: Work closely with Sales, Pre-Sales and