Job Opportunities API

Senior Technical Account Manager - EMEA We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. The Role: We are looking for a customer-centric Senior Technical Account Manager (TAM) with a direct focus on our largest enterprise customers. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff. What You'll Do: Build Relationships: Help customers succeed by building successful relationships throughout the entire customer journey. Technical Strategy: Develop a deep technical understanding of the customer’s business priorities, operational models, cloud architecture, and technical initiatives. Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments. Cross-Functional Advocacy: Act as a conduit into Aiven’s Sales, Support, Engineering, and Product Management teams to represent customer interests. Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis. Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies. Travel: Travel up to 10% of the time to meet with customers. What We're Looking For: Technical Expertise: A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch . Consulting Background: Proven experience in technology sales, pre-sales, or technical consulting. Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby. Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases. Communication: Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams. Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans. Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL). Amazing! What’s next: If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch! You can generally expect 4 stages with us: 30-45 minute call with a Talent Partner. 45-minute Depth of Expertise Interview with the hiring manager. 1-hour Skills interview/presentation with the wider team. 1-hour Company Values interview. Global Benefits: Our global benefits are designed to help you thrive and grow, personally and professionally: Equity: Participate in Aiven’s equity plan. Flexibility: Balance work and life with our hybrid work policy. Gear: Choose the equipment you need to set yourself up for success. Learning: Use your Professional Development Plan budget for learning opportunities. Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program. Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time). Open Source: Get paid to contribute to open-source projects via our Plankto