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What you will do The Senior Specialist, Quality Assurance is accountable for the quality, consistency, and accessibility of all learning products released by Sales Performance Solutions, ensuring that eLearning modules, LMS configurations, multi-format content sets, and print-ready files meet functional, brand, accessibility, and user experience standards before publication. You own the execution of structured quality assurance workflows across digital and physical learning assets, producing documented test records, defect logs, compliance reports, and release recommendations that enable the Director of Content & Customization and the Content Manager to make informed go-live decisions. You will design and implement AI-augmented QA workflows that expand coverage and reduce manual effort, maintain the QA standards library, coordinate user acceptance testing, and provide accurate visibility into QA workstream status, capacity, and delivery timelines as a core operational function of the role. Which means that on a day-to-day basis, you will: Digital Learning Product Quality Assurance Execute functional QA across all eLearning modules, including interaction testing, branching logic verification, completion and tracking validation, and audio/video quality review — producing a documented test record and resolved defect log for each module prior to LMS publication Verify LMS course configuration, including enrollment settings, completion rules, assessment logic, and learner-facing accuracy — producing a signed-off configuration record before each course goes live Review digital learning materials against WCAG 2.1 and Section 508 accessibility standards — producing a documented compliance record and flagged remediation list for any identified gaps prior to release Multi-Format Content Integrity and Production Quality Conduct comprehensive cross-document content integrity reviews across all components of a learning product including slide decks, workbooks, handouts, facilitator guides, and eLearning modules — producing a resolved discrepancy log in which minor and obvious errors are corrected independently and judgment calls are routed to the Director of Content & Customization for resolution Review PDF and print-ready files against brand standards, formatting specifications, and source documents — producing files that are production-ready and free of layout, formatting, and cross-reference errors User Acceptance Testing and Release Readiness Lead planning and execution of user acceptance testing for new and updated learning products and platform configurations — producing structured UAT plans, test scripts, results documentation, and a signed-off release recommendation QA Workstream Coordination Develop and maintain QA checklists, testing protocols, and process documentation — producing a living QA standards library that is current, accessible, and continuously improved based on identified gaps and team feedback Maintain project schedules, task trackers, and status documentation for active QA workstreams in coordination with the Director of Content & Customization and the Content Manager— producing accurate, current visibility into QA status, capacity, and delivery timelines How you’ll do it Because how we do things matters just as much as what we do at Trilliad, our Leadership Principles should act as a compass directing the everyday behavior of every teammate across the organization: Growth Obsessed. For our business, our clients, and our Selves. Create Client Value. Become irreplaceable     Business is Personal. Cultivate relationships. Make space for connection. Care about each other. Tighten-Up. Focus, discipline, and rigor count.     Lighten-Up. Humor and laughter deepen bonds.     Strategy Without Executio