Job Opportunities API

Working at Abbott • At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with high employer contribution • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Abbott Park, IL location. This is not a remote role. • Own day-to-day retiree health operations, ensuring accurate eligibility, seamless service delivery, and clear, consistent retiree communications. • Support Open Enrollment (OE) strategy and execution across active and retiree populations. • Lead case management research and resolution, partnering across HRTS, HRSC, Payroll, and Businessolver (outsourced benefits administration vendor). • Manage benefit related invoices, driving accuracy, timeliness, and issue resolution. • Provide communications support for retiree and active benefit programs, including reviewing, coordinating, and maintaining accurate, accessible benefit content across internal and external channels. • Contribute to special projects including M&A activities. What You’ll Work On • Manage day-to-day retiree health operations, including post65 Medicare offerings, eligibility updates, and ongoing retiree communications. • Lead case management research and issue resolution, ensuring timely, accurate responses and strong documentation in partnership with Businessolver, carriers, and other vendor partners. • Support OE strategy, readiness, testing, and execution for active and retiree populations; document issues, monitor defects, and follow through to resolution. • Analyze, consolidate, and roll up plan utilization data from ben admin, carriers, and point solution vendors into clear dashboards and insight summaries for leadership, QBRs, and continuous improvement. • Evaluate vendor performance using a comprehensive, data driven approach (financials, utilization trends, quality indicators, and member feedback) and recommend improvements or corrective actions. • Coordinate and schedule largescale benefits events and cross functional presentations to enhance program understanding. • Manage Level 1 administrative appeals in collaboration with Businessolver and internal Legal partners; ensure accurate, compliant recommendations. • Support survey and benchmarking requests; assist with project plans and coordinate execution of benefits initiatives. • Review, reconcile, and validate benefit related invoices; investigate variances; coordinate corrections with vendors, HRIS, Payroll, and Businessolver to ensure accurate, timely payment. • Maintain operational controls, documentation, and reporting to ensure accuracy, compliance, and a seamless employee/retiree experience. • Oversee data integrity across systems; expedite root cause analysis and coordinate remediation with HRIS, HRSC, Payroll, and Businessolver. • Lead the review, coordination, and maintenance of retiree and benefit program communications across internal and external platforms, ensuring accuracy, clarity, and alignment with vendor partners. • Manage day-to-day retiree health operations, including post65 Medicare offerings, eligibility updates, and ongoing retiree communications. • Lead case management research and issue resolution, ensuring timely, accurate responses and strong documentation in partnership with Businessolver, carriers, and other vendor partners. • Support OE strategy, readiness, testing, and execution for active and retiree populations; document issues, monitor defects, and follow through to resolution. • Analyze, consolidate, and roll up plan utilization data from ben admin, carriers, and point solution vendors into clear dashboards and insight summaries for leadership, QBRs, and continuous improvement. • Evaluate vendor performance using a comprehensive, data driven approach (financials, utilization trends, quality indicators, and member feedback) and recommend improvements or corrective actions. • Coordinate and schedule largescale benefits events and cross functional presentations to enhance program understanding. Key Responsibilities Retiree Health Operations • Day-to-day oversight of retiree health programs, including post65 Medicare offerings and eligibility management. • Coordinate retiree communications and ensure content remains current and accurate. Case Management & Issue Resolution • Lead case research and resolution, ensuring comprehensive documentation and coordinated stakeholder alignment (HRIS, HRSC, Payroll, Businessolver, and vendors). • Track issues/defects, drive root cause remediation, and document corrective actions. Utilization & Performance Insights • Aggregate and roll up plan utilization information across Businessolver and point solution vendors (active and retiree). • Build recurring dashboards/scorecards and prepare insight packs for QBRs, leadership reviews, and continuous improvement. • Translate utilization trends into actionable recommendations (plan design levers, vendor action plans, member communications). Open Enrollment (OE) Support • Support active and retiree OE preparation, testing, documentation review, issue tracking, and hypercare activities. • Monitor configuration readiness with Businessolver and validate post deployment outcomes. M&A and Special Projects • Support due diligence, data gathering, and integration tasks; coordinate vendor actions and timelines. • Contribute to project plans, status tracking, and risk/issue management. Communications • Lead oversight of the vendor communication inventory and ensure all benefit content remains accurate, current, and aligned with program requirements. • Coordinate communication updates across Businessolver, HRTS , HRSC, Payroll, and benefit vendors to ensure consistency and clarity. • Manage periodic team reviews of benefit information across internal and external websites, retiree portals, and vendor platforms. • Support creation, refinement, and delivery of benefit communications for retiree notifications, OE periods, plan updates, and special projects. Operational Excellence & Controls • Maintain dashboards and reporting for eligibility, utilization, and service metrics. • Oversee data integrity controls and issue remediation SLAs across vendors. • Manage invoice reconciliation and validation processes, ensuring accurate billing, timely resolution of discrepancies, and alignment with Finance, Payroll, HRIS, and vendors. Required Qualifications • Bachelor’s degree is required. • 4–6 years of experience in benefits operations with exposure to retiree programs, Medicare, and benefits vendor management • Knowledge of and hands-on experience with Medicare and Medicare Advantage programs. • Experience in supporting Open Enrollment delivery and M&A activities. • Proficiency with advanced Excel functions and analytical tools. • Strong expertise in health & welfare plans, vendor administration, and project coordination. • Experience working with providers and/or vendors, including account and contract support. • Ability to work effectively both independently and collaboratively in a fast-paced, changing environment. • Excellent verbal, written, presentation, and professional speaking skills. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.