Job Opportunities API

WHY JOIN US? • We practice a vibrant & energetic office culture. • We provide opportunities for career advancement within the company. • Good performance is always rewarded accordingly. “ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ” JOB RESPONSIBILITIES: Sales Capability Development • Design, develop, and facilitate sales, product, customer experience, and professional development programs. • Conduct training needs analysis and identify capability gaps across sales teams and channels. • Develop training curricula, facilitator guides, participant materials, assessments, and supporting learning resources. • Ensure training content remains relevant, engaging, and aligned with business priorities and sales strategies. Learning Design & Facilitation • Deliver engaging classroom, virtual, and blended learning programs using adult learning principles and best practices. • Facilitate workshops, role plays, simulations, and experiential learning activities to maximize learner engagement and knowledge retention. • Act as a facilitator, presenter, or emcee for sales conventions, kick-offs, town halls, recognition events, and employee engagement activities. • Be willing to travel occasionally within Malaysia and to regional locations to conduct training programs and support business initiatives as required. Soft Skills & Professional Development • Design and facilitate learning solutions that strengthen workplace effectiveness, professional growth, and sales performance. • Support capability development through training, coaching, feedback, and performance improvement interventions. • Drive behavioral change and learning application through effective facilitation and reinforcement strategies. Coaching & Performance Support • Provide individual and group coaching to sales representatives, team leaders, and managers. • Partner with business leaders to improve coaching effectiveness and learning transfer. • Conduct post-training follow-ups and performance support initiatives to reinforce capability development. Digital Learning & Innovation • Create and manage e-learning modules, microlearning content, learning videos, and other interactive digital learning solutions. • Leverage Microsoft Copilot, AI tools, and learning technologies to enhance learner engagement, productivity, and learning effectiveness. • Drive innovation in learning delivery through digital, mobile, and self-directed learning approaches. Stakeholder Management & Learning Effectiveness • Collaborate with Sales, Operations, HR, Customer Experience, and other stakeholders to align learning initiatives with business objectives. • Evaluate training effectiveness through learner feedback, assessments, observations, business performance metrics, and capability outcomes. • Analyze learning data and recommend continuous improvements to learning programs and interventions. Requirements Education • Bachelor's Degree in Business, Human Resources, Learning & Development, Psychology, Education, Marketing, or a related discipline. • Postgraduate qualifications are an added advantage. Experience • Minimum 5 years of experience in Sales Training, Learning & Development, Capability Development, or a related field. • Proven experience designing and facilitating sales and soft skills training programs. • Experience coaching frontline teams and leaders to drive performance improvement. • Strong background in adult learning, facilitation, instructional design, and learning evaluation. • Experience working with diverse stakeholders in a fast-paced, customer-facing environment. • Experience in telecommunications, media, subscription-based services, FMCG, financial services, or related industries is an advantage. Preferred Certifications Candidates with one or more of the following certifications will be highly preferred: • Certified Professional Trainer (CPT) • HRD Corp Accredited Trainer • Train-the-Trainer Certification • Other recognized certifications in training, coaching, facilitation, leadership development, behavioral assessments, or learning and development REQUIREMENTS: