Job Opportunities API

SolarWinds Inc.  is a company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. Responsibilities • Analysis of complex payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer experience • Act as a centralized point of contact for Billing and Collection Managers globally • Maintain Customer Account records in various systems including creation, merges and updates • Process credit requests and invoice adjustments • Research and apply unallocated credits • Responsible for customer communication on billing and payment changes • Build and execute on process to increase Autopayment across the Solarwinds businesses • Monthly Partner training reporting • Billing and Provisioning as needed • Manage multiple Email boxes and Finance Support Cases • Daily management of the compliance tool • Completion of vendor form requests, W-8 requests, and other customer requests as needed. • Assist with tasks related to month end close including flexible scheduling as needed • Maintains a variety of reports and data analysis related to Revenue Operations functions • Support multiple initiatives and projects simultaneously, in addition to daily duties • Other responsibilities include but not limited to participate in special projects, acquisition integration, system testing and adhoc reporting Core Competencies:  To be successful in this role you must be able to demonstrate: • Initiative:  Identifying what needs to be done and doing it before being asked or before the situation requires it. • Results Orientation:  The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them. • Flexibility:  Openness to different and new ways of doing things • Thoroughness:  Ensuring that one's own and work are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled. Qualifications This position requires a minimum of 5 years of progressive experience in Finance/Operations teams, preferably in a global shared services environment • Excellent organization skills with attention to detail and completeness • Hands-on, self-starter with a strong work ethic and can-do attitude. • Strong communication skills and ability to communicate key information and status to stakeholders. • Strong Business Acumen • Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations. Education  : Bachelor's degree in Business or related field Technical Skills:  Highly Proficient in Microsoft Office (including advanced Excel skills), 1+ years’ experience in Zuora, SFDC, NetSuite & Tableau All your information will be kept confidential according to EEO guidelines.