Job Opportunities API

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.     At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.     Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!      Learn more about GovTech at tech.gov.sg.     Role Overview Before describing the role, it is worth being clear about our beliefs because they shape everything about how we hire, what we value, and how we measure success. Product Operations exists to make it easier for product teams to deliver citizen-centric outcomes at scale, with precision and reliability. Where Product Managers focus on "what" and "why", Product Operations focuses on "how well" and "how efficiently" we deliver. As a Product Ops Specialist (L2) or Senior Product Ops Specialist (L3) in MSF (Ministry of Social and Family), you are accountable for managing operational aspects of one or more digital products from implementation and ongoing support through to continuous improvement. You develop operational strategies and work closely with cross-functional teams to deliver on product goals. You define operational requirements, prioritise improvements based on business impact, and ensure product operations run smoothly. At the senior level, you operate with high autonomy across a large or multi-product problem space — addressing complex, often unprecedented challenges, guiding others, and influencing practices beyond your immediate team. In the GovTech context, this means shifting from ad-hoc coordination to sustained operating cadences — monthly portfolio reviews, ongoing voice-of-customer programmes, and standardised playbooks that scale across schools, agencies, and policy cycles without constantly reinventing the wheel. Target Portfolio Scope: You will support product operations within one or more assigned product areas in MSF. Within this scope, you will partner closely with business owners and Product team on aligning standards and practices.   [What you will be working on]   Organised across the 5 core pillars of Product Ops at GovTech: Strategic Partnership Act as a strategic partner to Product Managers, co-owning outcome metrics like PM Strategic Time and launch success rates, not functioning as administrative support  Build trusted relationships across product, engineering, design, policy, and business owner teams, ensure alignment on operational priorities  Drive development of long-term operational strategies that enhance user experience and efficiency, lead business case processes from conceptualisation to approval, including POC/POV development and preparation of approval papers  Data-Driven Insights Drive development and implementation of data-driven strategies to improve operational and product decision-making  Champion the product intelligence infrastructure for your product area — dashboards, telemetry, feedback repositories and ensure insights are activated in decisions, not just displayed  Surface structured, actionable insights that feed directly into PM prioritisation, track metrics such as Insights Activation Rate and Feedback-to-Feature Conversion Rate  Operational Excellence Drive establishment of best practices in product operations across a large problem space or multiple product areas&nbsp