Job Opportunities API

ABOUT US Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability. We serve two primary customer segments: Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines. Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions. Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments. Learn more at www.getpliant.com http://www.getpliant.com ABOUT THE ROLE We're looking for an AI-native Product Manager to define how people interact with AI across Pliant. AI is fundamentally changing how software works. Instead of navigating workflows manually, users increasingly ask questions, review recommendations, delegate repetitive work, and collaborate with intelligent systems. At Pliant, we're building that future for finance teams. You'll define how customers: - understand what's happening - decide what to do - increasingly let the system do it for them We're building the layer that turns: - Data → Insights → Decisions → Actions Your scope includes: - Pliant Assistant ("Pliant Mind") - AI-powered workflow automation - natural language interaction - proactive insights and recommendations - shared AI interaction patterns - reusable AI capabilities that product teams build upon This isn't a team that adds AI features to existing products. This team defines the shared AI experience across Pliant. Beyond building customer-facing experiences, you'll establish reusable AI patterns, capabilities, and best practices that enable every product team to build trustworthy AI products faster. This is one of the highest-impact product roles at Pliant. WHAT YOU’LL DO DEFINE THE FUTURE AI EXPERIENCE - Own the strategy, roadmap and execution for Pliant Assistant and AI-powered experiences across Pliant. - Define how customers interact with AI to understand, manage and automate financial workflows. - Move beyond dashboards and reports towards products that help customers make decisions and take action. - Design AI-native workflows that reduce manual work while keeping users in control. BUILD PRODUCTS CUSTOMERS TRUST - Design AI experiences that don't feel like black boxes. Create interaction patterns that help users: - understand why the AI made a recommendation - review and correct AI output - teach the system over time - confidently delegate repetitive work - know when to trust automation and when to stay in control - Build products that become more useful as customers interact with them. THINK BEYOND THE INTERFACE - Partner closely with Engineering and Data to define how AI products work behind the scenes. You won't build models yourself, but you should comfortably reason about topics like: - model selection - retrieval and context - deterministic rules vs LLMs - evaluation - observability - prompt management - customer data isolation - latency, cost and quality trade-offs - human-in-the-loop workflows - guardrails and safety BUILD REUSABLE AI CAPABILITIES - Define reusable AI interaction patterns that product teams can build upon. - Help teams decide where AI genuinely creates customer value—and where it doesn