Job Opportunities API

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.  Position Overview We are seeking a highly entrepreneurial, driven Senior Product Manager to take Five9's Agentic Data Cloud from its initial MVP to a scaled, market-defining platform. You will operate with the scrappy, startup-minded velocity you would bring to a 0-to-1 build, now applied to accelerating what works, ruthlessly cutting what does not, and expanding into the platform's next horizon. You will own the full product lifecycle: sharpening the roadmap based on real customer feedback from the MVP, closing the gaps between what the platform does today and what enterprise contact centers need it to do, and laying the architectural and strategic groundwork for the capabilities that will define ADC's competitive position over the next two to three years. You are comfortable operating in the space between early product and scaled platform—where the data is messy, the AI models have real limitations in production, and the right call is rarely obvious. You make decisions with incomplete information, you move fast without losing sight of quality, and you know when to double down versus when to change course. Key Responsibilities Strategic Vision & Execution Define and execute the product strategy for Five9's Agentic Data Cloud platform—spanning customer data unification, real-time contextual intelligence, AI-powered memory, behavioral analytics, and the data layer that powers intelligent agentic experiences across the contact center. Navigate Ambiguity Handle real-world complexity across contact center data ecosystems—manage limitations of LLMs, vector retrieval, real-time pipelines, identity resolution, and AI inference in production environments, and make critical product decisions even when model behavior is non-deterministic or customer data is inconsistent across sources. AI Native Product Thinking Translate AI and ML capabilities—including retrieval-augmented generation, semantic understanding, real-time inference, and predictive analytics—into platform features that solve concrete CX problems. Know enough about how models and data pipelines work to have credible technical conversations with Applied Science and Engineering, without needing to build them yourself. Cross-Functional Coordination Partner deeply with Engineering, AI, Design, and GTM functions to deliver superior products for our customers. Customer-Centric Iteration Actively engage with customers and design partners to gather feedback, validate assumptions, and refine the product roadmap based on real-world usage and pain points. Market Leadership Conduct competitive research and market analysis to identify new opportunities in Agentic Data Cloud evolution, agentic frameworks, and real-time data platform capabilities—and translate market signals into a differentiated roadmap that maintains a competitive edge across the full platform. Ruthless Prioritization Demonstrate a builder's instinct with strong opinions, loosely held. In an AI-powered data platform context, this means knowing when to invest in data quality, model improvement, new capability, or UX guardrails—and possessing a track record of killing features or pivoting strategies that aren't delivering measurable outcomes for customers or the business. Qualifications Education Bachelor’s degree in Computer Science, Engineering, or a related field. An advanced degree in Engineering or a business discipline is a plus. Professional Experience 4+ ye