Job Opportunities API

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY Our Senior Product Lead is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. *The Boston office is not required to be in the office on Wednesdays THE OPPORTUNITY The Senior Product Lead is a highly autonomous role with numerous opportunities to substantially impact our teams, clients, and company. You’ll blend core concepts of product ownership from Agile methodologies with a holistic product strategy and account management approach, incorporating technical expertise. You’ll use your expertise to understand our client’s needs, translate business requirements into actionable tasks for our development team, and collaborate with a diverse team of designers, strategists, developers, and test engineers to bring the client’s vision to life. RESPONSIBILITIES - Build strong, trusting relationships with key client stakeholders, gaining credibility as a "trusted advisor" - Lead client discussions around product vision and end-user needs - Elicit requirements and manage complex requirement backlogs that consider multiple platforms - Build a shared understanding of product requirements among all stakeholders (internal and external) - Drive a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints - Facilitate conversations around scope management and feature prioritization - Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints - Run or assist in client journey mapping, user story mapping, and other product-oriented workshops - Lead technical discussions with engineers to help define system architecture and data flows to guide feature development - Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies - Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences - Manage and document technical dependencies and API needs - Provide meaningful contributions to the promotion of best practices, skills development, and process improvement - Mentor other Product Leads, informally or formally QUALIFICATIONS - 5-7+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position - Experience working with stakeholders to elicit and define requirements for multiple platforms: iOS, Android, Web, Backend technologies, etc. - Proven understanding of the differences in capabilities across iOS, Android, Web, and TV platforms - Firm grasp of accessibility standar