Job Opportunities API

We are at the beginning of the era of Government Technology (“GovTech”). New technologies are rapidly transforming government and public administration. The scale of this change will be more far-reaching than any previous phase of administrative transformation. It is a shared responsibility of government and the tech industry to harness the potential of these new digital technologies to address the major challenges of our time and make our state tech-ready. Unser Leitbild  We believe in the transformative power of new technologies to modernize government, administration, and society. To this end, we make it easier for government and administration to adopt and scale digital technologies and solutions, build strong partnerships between government and the tech sector, and are committed to secure use of technology. At the same time, we create the operational and organizational foundations needed to bring these solutions into sustainable, efficient, and scalable live operation. GovTech Deutschland is a joint initiative of the federal government, the German states, and the tech industry. Since its founding in 2022, GovTech Deutschland has made digital innovations and technologies accessible, scalable, and applicable for government and public administration. As the world's first organization of its kind, we are building a cross-cutting development, testing, and scaling environment in Germany for digital solutions and other technologies for the federal government, states, and municipalities — as well as for other areas of the public sector such as healthcare or national security. At the center of our work is the development and operation of platforms for public administration (Deutschlandplattform) and healthcare (MEDI:CUS), through which digital solutions can be provided, integrated, and scaled in a standardized way. These platforms enable federal, state, and local government bodies, as well as healthcare institutions, to use and reuse technologies efficiently and integrate them into their existing structures. Our innovation ecosystem includes, alongside the federal government and the states, more than 150 renowned organizations and institutions from the (tech) industry, public administration, research, and civil society as supporting members. GovTech Deutschland develops and implements concrete, scalable, and productizable innovation and technology projects between the tech industry and the public sector, pilots their application, develops reuse models, builds one of the world's leading GovTech ecosystems, and makes government and public administration tech-ready. As Senior Platform Operations Specialist (m/f/d), you support Platform Operations in running and continuously improving the operational and organizational processes around our SaaS and platform offerings. You bring strong hands-on ITSM experience, particularly with service management tools such as JIRA or ServiceNow, and help ensure stability, reliability, and on-time delivery in day-to-day operations. This role reports directly to the Manager, Platform Operations & Support, and covers a defined part of the team's overall operational scope. Your main responsibilities include:  Supporting responsibility for ongoing operations, including the MEDI:CUS and Deutschlandplattform platforms, including the support function and optimization of operational workflows in platform operations. Ensuring the scalability of platform operations through standardization, automation, and the development of reusable operations and support concepts across multiple usage contexts. Establishing and further developing support processes, documentation, and service standards. Structuring and further developing the operations and support organization across both platforms, including roles, responsibilities, and interfaces. Coordinating vendors, operations partners, and internal operations staff. Monitoring, error analysis, and continuous improvement of ongoing operations. Dri