Job Opportunities API

Type: Full-time  Reports to: Chief Operating Officer   What We Do At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating. Nearly 20% of all UK carbon emissions stems from home heating  – and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We are on track to prevent 1,000,000 kg of carbon from entering our atmosphere in Q1 of 2026, and we won’t stop there!   Join Us! People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. – And we need passionate, talented, hard working people to be a part of this journey.  Your Mission Our Heat Geek team is excited to hire a Senior Operations Manager to build and head up our compliance and supply chain efforts. This is a senior, hands-on role with real ownership: you’ll design the operating model, lead and develop the team, and ensure our upgrade operations are fully compliant, efficient, and scalable as we grow. You’ll be integral to the strategic assessment of the system that we are actively questioning and improving.  This role is ideal for someone who enjoys bringing structure to fast-moving environments, thrives in ambiguity, and wants to make a tangible impact on the UK’s transition to low-carbon heating. If you’re reading this and it resonates with you, we know that you are talented and could do this work anywhere. But we want you to do it HERE, with us, because we need persevering teammates who care about making a real difference in the world. Role Outputs Operations Leadership and Strategy Own end-to-end operational delivery process across the entire customer lifecycle Act as the primary operational contact for audits, regulators, certification bodies, and industry partners Ensure all operational activity meets relevant regulatory, technical, and industry standards Design compliant, auditable processes that can scale with the business using automations and digital or AI integrations to innovate and expedite Contribute to the development and execution of Heat Geek’s longer term operational strategy Supply Chain & Cost Management Own and manage relationships with manufacturers, merchants, and key suppliers Maintain and evolve the approved products list, ensuring best-in-class efficiency, quality, and install outcomes Steer parts cost optimisation initiatives without compromising quality or compliance Build supply chain resilience to support rapid growth and new product launches Team Management and Development Manage and develop a high-performing operations team Set clear expectations, accountability, and performance standards Own onboarding, training, and capability development across the function Ensure staffing levels and resource allocation consistently meet delivery and customer outcomes Performance, Data & Reporting Define and track key operational and compliance metrics Scrutinise performance data to identify trends, risks, and improvement opportunities Produce clear, actionable reporting for the COO and senior leadership Use data to propel continuous improvement across people, processes, and partners Escalation & Risk Management Act as the escalation owner for complex operational and compliance issues Deliver timely, structured resolutions while identifying root causes Embed learnings from escalations into long-term process and system improvements Cross-functional Collaboration & CX Work closely with the Customer Experience (CX) team