Job Opportunities API

At K18, we're about hair freedom for all–engineered with biotech. We are on a mission to liberate expression. To make the impossible possible with the right technology. To build a community of forward thinkers, risk takers, and rabble rousers. To bring fearless innovation forward and push boundaries past where we thought they could go.  Position Overview K18 is seeking a Senior Manager, Sales Planning and Sales Operations. Key Responsibilities Commercial Planning & Distributor Growth Own account-level sell-in budgets by distributor, SKU, and program; track performance against targets and recommend actions to close gaps or accelerate upside. Maintain a deep understanding of each distributor's operating model, sales structure, contractual terms, margin requirements, reporting cadence, and growth priorities. Partner with Sales leadership on joint business planning, QBRs, business reviews, and opportunities to improve sell-in, sell-through, account productivity, and brand adoption. Forecasting, Demand Planning & Inventory Readiness Build and refine forecasts by distributor, SKU, category, promotion, launch, and education kit. Integrate commercial drivers into the demand forecast, including promotions, new product launches, sampling and testers, education calendars, account plans, and field intelligence. Lead Sales inputs for consensus forecasting and S&OP discussions, aligning Finance, Supply Chain, Demand Planning, Education, Marketing, and Operations on assumptions, risks, and priorities. Monitor inventory health, open orders, fill rates, service levels, excess inventory risk, out-of-stock exposure, and timing constraints; escalate issues early and partner with Supply Chain, Customer Service, and distributor operations to resolve them. Improve forecast accuracy, planning discipline, and visibility to demand risks and opportunities. Sales Operations & Distributor Program Execution Ensure distributor partners receive timely pricing, order requirements, submission forms, account materials, and follow-up documentation. Oversee purchase-order visibility, order-flow coordination, open-order tracking, shipping or fulfillment escalations, and resolution processes with Customer Service, Operations, and the Senior Pro Sales Operations Specialist. Review and process program documentation, credit requests, claims, deductions, and related commercial follow-up in accordance with K18 policies. Remove operational friction and create scalable templates, trackers, playbooks, and process documentation for repeatable execution. Reporting, Analytics & Business Intelligence Build regular reporting for leadership, distributor partners, and internal commercial teams across weekly, monthly, quarterly, and ad hoc performance views. Track and interpret KPIs including sell-in, sell-through, distributor inventory, account productivity, promotional performance, fill rates, deductions, education participation, regional trends, salon account activity, and product velocity. Organize and validate incoming distributor reporting, improving consistency, timeliness, data quality, and usefulness for decision-making. Develop dashboards, scorecards, decision packs, and executive narratives that clearly summarize results, risks, opportunities, scenarios, and recommended actions. Translate insights into prioritized actions for Sales, Education, distributor partners, Supply Chain, Finance, and leadership. Trade Spend, P&L & Commercial Financial Management Manage visibility to trade spend, co-op programs, promotional investments, samples, testers, education support, event costs, and other commercial investments within approved budgets. Partner with Finance and Sales leadership to maintain account-level financial plans, distributor P&Ls, turnover less OPEX, margin visibility, accruals, and spend discipline. Model the financial impact of promotions, launc