Job Opportunities API

The Senior Manager of Agency Development is a strategic leadership role responsible for driving the performance, structure, and growth of WorldVia's Agency Development function. This role partners directly with the Director of Agency Development to translate high-level strategy into executable programs across recruiting, onboarding, member success, booking support, and business growth.  You will lead people and programs, not just projects. This means managing team leads and specialists, owning cross-functional initiatives end to end, and building the systems, reporting, and processes that let Agency Development scale. You will operate with significant autonomy, representing the department in cross-functional work while staying accountable for measurable outcomes across advisor growth, retention, and satisfaction.  Job Duties Team and Program Leadership  Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support  Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions  Cross-Functional Strategy and Execution  Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth  Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout  Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product  Performance and Operational Management  Own performance reporting and KPI tracking across the department, identifying trends and recommending action  Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes  Identify operational gaps and build the processes, tools, and documentation needed to close them  Technology, Data and Systems Oversight  Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency  Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business  Evaluate new tools and technology to improve advisor experience and team productivity  Advisor and Member Relationship Leadership  Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk  Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support  Partner with team leads to resolve issues that require cross-functional or executive-level judgment  Retention, Engagement and Business Growth  Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement  Use member feedback and sentiment data to proactively identify risk and design targeted interventions  Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience  Reporting and Executive Communication  Own regular reporting on department performance, program outcomes, and growth metrics  Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership  Prepare materials for town halls, leadership updates, and cross-functional presentations  Requirements Bachelor's degree in Business, Marketing, Hospitality, or related field  5-8 years of experience in the travel industry, including account management, member success, or growth roles  2+