Job Opportunities API

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.     We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.    While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.      We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…    A bit about the role  At Allwyn, the Senior/Lead Site Reliability Engineer is responsible for technical leadership of reliability engineering across the digital estate, ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands-on engineering, incident leadership, and ownership of the SRE improvement backlog and reporting, working across platform, product, and operational teams. Objectives of the role Own reliability outcomes across services using SLOs, SLIs, and error budgets Improve availability, latency, and scalability across Instant-Win and Draw-based platforms Lead incident response and operational readiness, including peak jackpot events Drive automation and platform maturity, reducing manual operational effort Establish clear reporting on reliability, incidents, and service health trends Supporting with thought-leadership and developing long-term roadmap What you’ll be doing  Reliability engineering & technical leadership Define and govern SLOs / SLIs / error budgets across critical services Lead reliability design reviews across: Web & mobile platforms Player Identity & Protection systems CMS and Geolocation services Drive architecture improvements for resilience (failover, degradation, scaling patterns) Production operations & incident leadership Act as incident commander for major incidents and high-severity events Lead 1-in-4 on-call rotation, covering: Out-of-hours incident diagnosis Peak jackpot proactive monitoring Own end-to-end incident lifecycle: Detection → triage → resolution → post-incident review Ensure blameless post-mortems with clear remediation ownership Observability & service insight Define and evolve observability strategy using: Splunk (log analytics) CloudWatch (AWS telemetry) Grafana (metrics visualisation) Quantum Metric (user behaviour insight) Standardise: Alerting quality and signal-to-noise ratio Dashboards aligned to SLOs and customer impact Drive correlation between technical signals and user experience Automation & platform engineering Lead automation of operational processes using Terraform and scripting Improve deployment and release safety (CI/CD, progressive delivery patterns) Key contributor to transition strategy for ECS → EKS (Kubernetes adoption) Reduce operational toil through tooling, self-healing, observability and platform improvements Empower Level-1 operational teams with safe, controlled access to the tools they need to operate autonomously Capacity & performance engineering Own capacity planning for: High-concurrency draw events Traffic spikes during jackpots Lead performance optimisation: Latency reduction Throughput scaling Cost efficiency (AWS utilisation and associated log costs, observability license consumption)