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Are you driven by building meaningful customer partnerships that deliver real commercial impact? Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you? Famly is looking for a Senior Key Account Manager to drive expansion, retention, and strategic influence across customers in the Netherlands and Nordics . About Famly We’re on a mission to stop admin stealing the joy of working with young children. We do that with our platform, the world’s first proactive assistant for educators and staff that handles admin for them so they can get back to what they love. And we do it with our content (like The Tiny Chair Podcast ), reminding educators of the joy and meaning that got them into working with children in the first place. About the role As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership. You will take the lead on our enterprise and most complex partnerships. Solutions-focused and positive, you thrive in a fast-paced environment - navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence and customer-centric innovation. What you'll be doing Lead our most valuable and complex accounts with an executive-level approach. You'll build deep, multi-threaded relationships with senior stakeholders. Design and deliver long-term account strategies, driving expansion, retention, and strategic alignment Identify and close significant upsell opportunities through deep commercial and consultative work Own the rollout and deployment of Famly across multiple large customers, sequencing milestones and adapting the approach for sites at different levels of readiness Design and deliver training for nursery staff, from tech-confident to tech-nervous, building reusable materials that scale across the group Enable other Key Account Managers (KAMs), supporting onboarding, peer reviews, and skills development Act as a voice of the customer across Product, Sales, and CX, helping align internal teams with client needs Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks, and outcomes You'll thrive in this role if you: Fluent in spoken and written Dutch and English . This is essential, as you will be working in both 3+ years of experience in a similar role Executive-level communication and strong interpersonal skills, with the ability to engage effectively with diverse stakeholder groups A positive, solutions-focused mindset, seeing every challenge as an opportunity to strengthen customer trust and fuel commercial growth Commercial Sharpness: You understand what drives growth and take ownership of outcomes Strategic and creative thinking with the ability to align customer objectives with Famly's business goals Calm Under Pressure: You handle high-stakes challenges and escalations with maturity and confidence, ensuring customer trust and retention Proficiency in CRM tools (e.g., Salesforce, HubSpot) and the ability to analyze customer data Serious about your own career ambitions and the growth of Famly While we'd love someone who has experience in the arena doing this type of work, we appreciate that everyone brings something unique. If you don't tick every box above, to hell with it — apply anyway. We'd still love to read your application. The interview process Here’s what to expect: A short video call with Ellie from the People & Talent team GIA rational thinking test Chat with Kat, Head of Key Account Management, UK&I/Nordics Case study / Skills test with panel interview A conversation with Matt, UK General Manager Reference check We try to mo