Job Opportunities API

What You'll Own 1. Account-Level Implementation Ownership Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support Be the single point of accountability for customer outcomes across your accounts, not a coordinator, not an escalation path Manage multi-stakeholder delivery without escalating to founders on routine decisions Handle scope changes, pushback, and at-risk implementations calmly and decisively 2. Workflow and Solution Design Translate complex customer requirements into scalable Unifize configurations across multiple modules Lead discovery, ask the right questions before touching a configuration Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery Push back on customer requests when the proposed approach will not scale, and document the decision 3. Execution Quality and Documentation Drive documentation hygiene and validation readiness across all assigned accounts Review and maintain quality standards for work produced by Junior ILs and Implementation Executives Produce account-level handoff summaries that CS can pick up without follow-up Build playbooks, templates, and checklists the team actively uses, not shelf documents 4. Customer Delivery and Stakeholder Management Run steering meetings, align senior stakeholders, and manage expectations without Leadership involvement Communicate progress, risks, and decisions clearly, surface problems early, not after deadlines have passed Maintain customer relationships through complexity and pressure 5. Junior Implementation Lead Mentorship Provide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable development Develop Junior ILs from module-level ownership toward account-level readiness Review Junior IL deliverables and give actionable feedback, not just approval or rejection 6. Implementation Function Scalability Improve how implementations are run: identify patterns, standardise approaches, and build reusable assets Define and maintain implementation standards the team can execute against consistently Coordinate with engineering to close platform issues and defects on time What Success Looks Like Within 30 days: Has completed a structured review of 2–3 active implementations and produced a written assessment of gaps, risks, and patterns Has a clear mental model of the implementation team, handoff points, and escalation dependencies Has produced at least one written artifact showing structured thinking Is already shaping the approach on at least one active account Within 90 days: Independently running at least 1 full account-level implementation with no Leadership escalations on routine decisions Has begun structured mentoring of at least 2 Junior ILs — with documented goals and check-ins Has flagged at least one delivery risk proactively before it escalated Has shipped at least one improved template or process the team is actively using Within 12 months: Running 3+ account-level implementations on time with minimal Leadership involvement At least 2 Junior ILs executing module-level implementations with limited oversight, with at least one progressing toward account-level ownership CS receives clean, structured handoffs consistently across all accounts Is recognised by customers and internal stakeholders as the authoritative implementation owner Leadership touchpoints on routine implementation decisions have declined materially Requirements Who You Are You are the best implementation person on your current team. You have personally designed and delivered complex B2B SaaS implementations from end to end — not just modules, not just coordination — whole accounts. You can run a steering meeting with a VP and configure a workflow in the same afternoon. You develop the people around you because you know that's how the