Job Opportunities API

Bedford, Bedfordshire bpha Senior Housing Officer Bedford (Hybrid) £36,000 per annum including car allowance Permanent 37 hours per week (Monday to Friday)? We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. What you will be doing: • Engaging with customers internally and externally to improve key areas of Home Ownership housing management • Maximising income collection of rent, service charges and major works invoices? • Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice • Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide • Supporting the management and delivery of specific projects and lead on smaller projects We’d love to meet someone with: ? • Excellent customer service skills putting the customer at the heart of what we do. • Experience of tenancy/lease and neighbourhood management • Knowledge of Lease and Home Ownership products • Strong negotiation and influencing skills. • Exceptional problem-solving skills and decision-making • Excellent time management and organisational skills IT literate and ability to adapt to new software. • Excellent numeracy skills and an ability to understand, analyse and manipulate information and data • Ability to work in isolation away from colleagues • Ability to deal with confrontation. Due to the nature of the role a full driving licence and access to a vehicle is required? ?Amongst what we offer you is: • A competitive salary • 28 days holiday PLUS Bank Holidays • A generous contributory pension scheme • Private health care • Free life assurance • Access to an extensive suite of wellbeing services and tools including a digital gym • Opportunities for learning and development • Discounted gym membership • Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 30 th April 2024 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.?