Job Opportunities API

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Overview SolarWinds is undergoing a significant transformation of our go-to-market motion—converting our installed base to subscription licensing and expanding our Observability, Service Management, and Database portfolio across a global customer base. As we scale, the need for disciplined, well-designed systems and operational processes has never been greater. We are growing our GTM Technology team to support this transformation, and we are looking for a Senior Revenue Operations Specialist who brings deep expertise in Revenue Operations, Customer Operations, or Sales Operations. This person will own the design and governance of CRM workflows, drive cross-functional process improvement, and manage the delivery of complex, multi-stakeholder initiatives across our global Sales, Support, Customer Success, and Services functions.   Position Summary As a Senior Revenue Operations Specialist, you will be embedded in the GTM Technology team and responsible for the end-to-end delivery of systems and process initiatives that support SolarWinds' customer-facing operations. You will translate business requirements into CRM workflow design, lead projects from initiation through go-live, and serve as the operational bridge between Revenue Operations, Support, Customer Success, Customer Support, Sales, and IT. You will work with global teams across multiple time zones and bring a structured, delivery-focused mindset to every engagement. You will report to the Manager of Customer Operations under the Revenue Operations organization. Focus Areas: CRM Systems & Workflow Design. Enterprise Sales Lifecycle Operations. Cross-Functional Project Delivery. Global Process Governance.   Responsibilities Systems & Process Design Own the design, documentation, and ongoing governance of CRM workflows across Salesforce and Gainsight, ensuring alignment with enterprise sales and customer success motions Identify process gaps and inefficiencies across the customer lifecycle and architect scalable solutions in partnership with Operations, IT, and business stakeholders Translate business requirements into system design specifications, workflow configurations, and documented process standards Maintain process documentation, data dictionaries, and system design artefacts as living, up-to-date resources Evaluate and recommend improvements to tooling and workflows that reduce manual effort and increase data integrity across the GTM stack   Project & Program Delivery Manage multiple concurrent initiatives from initiation through go-live, ensuring on-time delivery against scope, timeline, and stakeholder expectations Develop and maintain project charters, requirements specifications, project plans, test documents, and status reports Lead cross-functional, globally distributed teams through structured delivery frameworks Coordinate User Acceptance Testing with stakeholders; prepare training materials and process documentation for new system rollouts Close projects by validating that delivered solutions meet