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Senior Field Service Engineer Share: Share on Facebook Share on X Share on LinkedIn Share via Email Job Summary Location: National Brand: Welfare Hire Job Type: Full time, Permanent Hours: Mon-Fri Apply for this role Senior Field Service Engineer Purpose of the Role The Senior Field Service Engineer is responsible for carrying out the full duties of a Field Service Engineer while providing day-to-day technical leadership and operational support to the wider engineering team. The role is predominantly field-based, repairing, servicing and maintaining welfare equipment at customer sites, while acting as the first point of support and escalation for other engineers. Responsibilities: • Carry out servicing, maintenance, fault finding and repairs across the full range of welfare equipment at customer sites. • Diagnose and rectify mechanical, electrical and hydraulic faults safely and efficiently. • Complete planned maintenance, breakdowns, inspections and emergency call-outs. • Ensure work is completed in line with company standards, manufacturer specifications and health & safety requirements. • Maintain high first-time fix rates and minimise repeat visits. • Complete job documentation accurately and identify customer damage and recharge opportunities. People Management Responsibilities • Provide direct line management for a team of approximately 5 to 6 Field Service Engineers. • Act as the first point of escalation for technical and operational support. • Conduct regular 1-2-1s, probation reviews and performance reviews, setting objectives and supporting individual development. • Manage attendance, annual leave and day-to-day people matters in line with company policy. • Use site audits and inspections to coach, mentor and develop engineers to improve technical capability, productivity, quality and customer service. • Support recruitment, onboarding and induction of new engineers. • Foster a positive, accountable, high-performing team culture. • Support the Field Service Engineering Manager with the day-to-day running of the engineering team. Accountabilities • Safe and compliant completion of engineering work. • Engineer Health & Safety compliance. • Field quality audit programme. • First-time fix performance. • Engineer productivity and utilisation. • Parts and van stock control. • Recharge identification and evidence quality. • Training and development of Field Service Engineers. • Engineering cost control. • Quality of workmanship. • Achievement of departmental KPIs and service standards. Requirements • Experience combined with relevant mechanical / electrical knowledge. • Drivers licence. • Attention to detail. • Flexible with regards to travel, tasks performed and working hours. • Ability to work alone or in a team. Excellent time keeping and self motivation Benefits • Competitive salary and bonus scheme • Company pension and life insurance • Health and wellbeing programme • Cycle-to-work scheme • Employee and store discounts • Additional leave and sick pay • Free on-site parking • Supportive team culture with opportunities for growth Apply Today If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you. Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.