Job Opportunities API

ACCOUNTABILITIES Student Recruitment Operations • To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies. • To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes). • To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers. • To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods. • To provide analysis of leads follow-up reports and suggest areas for improvement. • Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business Leads Management • Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices. Market Engagement & Project Management • To lead the Market Engagement team, ensure the team is well managed and trained to plan events and outreach activities. • To understand the local education landscape and explore new developments. • Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives • Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences • To plan and leverage community engagement to build awareness and brand name. • To provide advice and supervision to staff in the department. JOB REQUIREMENTS Academic Education and Work Experience ·         Bachelor degree with 5-8 years of relevant working experience, preferably in sales, marketing or customer service ·         Experienced in planning and executing recruitment events, school talks, open houses, and outreach campaigns. ·         Experienced in Customer Service and Sales conversion processes ·         Experienced in leading and training a small team ·         Experienced in student recruitment within Singapore education landscape. ·         Strong network and experience working with schools and education partners in Singapore ·         Strong stakeholder management skills, including collaboration with internal departments, academic partners, and external vendors. ·         Good understanding of the higher education industry in Singapore ·         Results-oriented, driven, self-motivated and analytical ·         Strong communication skills, including active listening, understanding and clear articulation ·         Able to work on weekends when required ·         Confident public speaker with excellent presentation skills Professional Education/License (if any) Not required Personal Attributes ·         Well-developed diplomacy skills and ability to handle expansive and diverse customers ·         Pleasant and patient personality with excellent service mindset ·         Good interpersonal skill with a high level of initiative and drive We regret that only shortlisted candidates will be notified.