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Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario. Summary of Job The Senior Director, Program Management – Patient Services is the head of the Program Management team within the North American Patient Services organization and is responsible for the strategic direction and oversight of Kyowa Kirin North America's Patient Services model. In this pivotal role, the Senior Director is responsible for delivering strategic insights and providing exceptional leadership of internal operations and external vendor partners. This role leads the operations team and contracted external partners in providing helpful resources and information to patients and caregivers. The Senior Director, Program Management – Patient Services is responsible for delivering Patient Support Programs across multiple business units, disease states, and patient populations to support patient access, successful therapy initiation, and the delivery of relevant and timely information that empowers patients with the resources they need to make informed treatment decisions. This individual leads a dedicated team responsible for Operational Excellence, Patient Services Quality, Insights & Analytics, and Specialty Pharmacy, driving the overall strategy, development, and tactical execution for these functions. The Senior Director partners with internal and external patient support teams, vendors, and cross-functional stakeholders, including Case Management, Patient Access Liaisons, Market Access, Channel Management, Marketing, Sales, Legal, Compliance, Finance, and IT. The successful candidate is responsible for patient data management, systems, and patient services technology platforms and works collaboratively across Kyowa Kirin to develop, implement, and maintain patient service offerings and programs that empower patients and customers throughout their treatment journey. The ideal candidate possesses strong leadership skills, deep knowledge of patient support programs, and a passion for improving patients' lives. Essential Functions Develop and implement strategic initiatives to enhance Patient Services, aligning with the Company's mission and values. Lead the overall strategy, development, and maintenance of the Patient Services model and operations across all business units, with a focus on Operational Excellence, Patient Services Quality, Insights & Analytics, Specialty Pharmacy, and Marketing. Lead, mentor, and develop a diverse team of Patient Services professionals while fostering a collaborative and supportive work environment. Oversee all Patient Services vendors, including HUB services, copay programs, financial assistance programs, outsourced field services, and other external partners, ensuring effective communication and strong stakeholder alignment. Create, develop, and implement Patient Services, reimbursement, and access programs that support the unique needs of products and patients. Ensure patient data is collected, maintained, managed, and utilized in an ethical and compliant manner in collaboration with Commercial Operations, Legal, and Compliance, while overseeing patient services technology platforms and related systems. Develop and maintain business rules, SOPs, policies, and other program documentation to ensure compliance with legal, regulatory, and industry requirements while maintaining patient confidentiality. Establish key performance indicators (KPIs), utilize data, insi