Job Opportunities API

A hospitality, food service, and entertainment employer in Niagara Falls, NY is seeking a Senior Director, Associate Relations to lead associate relations strategy across a high-volume, guest-focused workforce. This leader will serve as a senior escalation point for complex employee matters and will partner closely with HR, Legal, Operations, and site leadership to promote fair, consistent, and compliant workplace practices. This role is ideal for a hands-on employee relations leader who understands fast-paced hospitality environments and can balance risk management with a practical, people-centered approach. Responsibilities Lead associate relations strategy across union and non-union employee populations. Serve as the senior escalation point for sensitive investigations, corrective action, terminations, policy interpretation, and workplace concerns. Develop frameworks for consistent investigation practices, documentation, and employee relations decision-making. Coach HR Business Partners and operational leaders on associate relations matters. Analyze associate relations trends and recommend proactive solutions to reduce risk and improve retention. Partner with Legal and Compliance on employment law, policy, and regulatory matters. Support leadership training on workplace conduct, performance management, conflict resolution, and respectful workplace practices. Requirements Bachelor’s degree required. 10+ years of HR, employee relations, associate relations, or labor relations experience. Experience in hospitality, restaurants, entertainment venues, casinos, resorts, attractions, or food service operations preferred. Strong background handling complex investigations and high-risk employee matters. Knowledge of federal, New York State, and local employment laws. Ability to influence senior leaders while maintaining credibility with frontline and hourly teams. Benefits $130,000 to $165,000 base salary , plus bonus eligibility Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement:  Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity:  Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations:  Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information:  For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws:  Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment:  Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientati