Job Opportunities API

NetBox Labs is a commercial steward of open-source NetBox, a network source of truth platform, and Orb, an open-source network observability platform. As a Senior Customer Support Engineer, you will be the technical partner for enterprise customers, owning their support experience end-to-end while building deep relationships and driving adoption of NetBox and related products. What You'll Do • Build deep familiarity with each customer's environment, goals, and constraints; participate in architecture reviews, planning sessions, and business reviews • Diagnose, reproduce, and resolve technical issues across installation, configuration, integrations, plugins, and upgrades while meeting SLAs • Own the full post-sale technical lifecycle including onboarding, version upgrades, and ongoing deployment health management • Surface customer feedback and feature requests to Product with actionable context; build runbooks and troubleshooting guides to reduce repeat escalations • Collaborate with TechOps on deep technical escalations and custom customer needs; identify patterns in support volume and propose process improvements What You Need • NetBox, DCIM, IPAM, and core networking concepts • Docker with Compose and GitHub or GitLab • SQL, PostgreSQL, CSV, and JSON processing • SSH, Linux command line, and shell scripting • Python, pip, REST APIs Nice to Have • Network engineering fundamentals, device modeling, and automation workflows • NetBox plugins, integrations, and Django framework experience • Kubernetes management and troubleshooting (kubectl) • Observability tooling including Prometheus, Grafana, and OpenTelemetry • SSO flows (OIDC, OAuth, SAML) and Linux performance and network troubleshooting • Async messaging and webhooks including Kafka, MQTT, AMQP, and AWS SNS