Job Opportunities API

ABOUT IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS Software Group, we create software that helps organisations run every day - including schools that support thousands of students, staff, and families.   Behind that software is a commitment: we deliver what we promise.   This role is about making sure that happens.   🧾Why This Role Matters   You’ll take ownership of some of our largest and most important customer contracts.   These aren’t just agreements - they’re long-term partnerships. What’s written in the contract needs to be delivered consistently, accurately, and without friction.   Your job is to make sure:   - Customers get exactly what they’ve been promised - Services are delivered properly and on time - Any changes are managed clearly and correctly - Relationships stay strong and continue to grow   When this role works well, customers stay, trust builds, and the business grows.   👥About the Team You'll Join   You’ll join our Education Customer Services team, working closely with delivery, finance, legal, and technical teams.   It’s a hands-on, collaborative environment where people take ownership, solve problems quickly, and focus on getting things right for the customer.   📊What You'll Be Doing   - Owning key contracts end-to-end - from delivery through to renewal - Acting as the main contact for customers on all contract and service matters - Making sure we deliver in line with terms, SLAs, and commitments - Leading change control - keeping contracts accurate as things evolve - Running regular customer reviews to track performance and resolve issues - Spotting risks early and fixing problems before they escalate - Supporting billing and revenue forecasting linked to your contracts - Working across teams to keep delivery aligned and consistent - Building strong, trusted relationships with your customers   🔎What We’re Looking For   - Experience managing large or complex contracts in a service environment - Strong understanding of how contracts work commercially and operationally - Confidence owning customer relationships and having direct conversations - Ability to balance detail (T&Cs, SLAs) with the bigger commercial picture - Comfortable working across multiple teams to get things done - Highly organised, with the ability to manage several priorities at once - A proactive mindset - you take ownership and don’t wait for problems to grow   Nice to have:   - Experience in the education sector - Exposure to HR, payroll, or software services   🎁What You’ll Gain   - Ownership of high-value, high-impact contracts - Real influence over customer experience and commercial outcomes - Visibility across senior stakeholders and key accounts - A role where your decisions and actions genuinely make a difference - Clear opportunities to grow your career within IRIS   📝 What Can You Expect From Our Application Process?   We like to keep things simple, transparent, and fair:   1️⃣ Apply online Just upload your CV and tell us why you’re interested in the role.   2️⃣ Initial Interview (plus Online Assessments) - A chat with our Talent team. - Two short assessments: - CCAT (15-minute timed test). - EPP (untimed personality questionnaire).   3️⃣ Stage One A competency-based interview with our Senior Manager, Customer Services (Education).   4️⃣ Stage Two A final interview with our Senior Director, Operations (Education).   This i