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Job Number: 34033 Location: Phoebe Putney Memorial Hospital Street Address: 417 W 3rd Ave City, State: Albany, Georgia Zip Code: 31701 Department: PPMH PATIENT ACCOUNTING Shift: First Shift Job Type: Full time Posted Date: 2026-04-30 Job Description Summary: Supervises the collection efforts of all self pay accounts • Provides and maintains monthly reports on productivity, account status and collection efforts of in house and vendor accounts • Maintains and monitors in house payment plans • Monitors the bad debt activities within the Patient Financial System to ensure policy guidelines are maintained • Understanding of collection laws as well as insurance payer and collection issues. • Utilizes available statutory and regulatory directives to secure payment for the organization. • Timely review and monitor assigned accounts for collection efforts while providing good customer service. • Collect payments in accordance with health system policies. • Identify issues or concerns that attribute to account delinquency and report to Manager. • Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account. • Locate and monitor overdue accounts, using collection software and predictive dialer. • Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met. Additional Duties • Adheres to the hospital and departmental attendance and punctuality guidelines. • Performs all job responsibilities in alignment with the core values, mission and vision of the organization. • Performs other duties as required and completes all job functions as per departmental policies and procedures. • Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs). • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. • Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. • Wears protective clothing and equipment as appropriate. QUALIFICATIONS Education and Experience Education Level Education Details Experience Experience Details Required/ Preferred Associate's Degree Business or health care Required or High School Diploma or GED and 4 years additional relevant experience Required Work Experience Experience Experience Details Required/ Preferred => 3 years Experience in a collections role within a health care setting Required Description: Senior Collections Specialists