Senior Business Consultant, CX
NICE
| Company | NICE |
| Category | Consulting & Strategy |
| Location | DE |
| Remote | — |
| Employment | Not stated |
| Level | Senior |
| Salary | Not stated by the employer |
| Posted | 4 Aug 2026 |
| Last verified | 12 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
📋 Description
• Lead consulting engagements for value realisation in VRS
• Develop business cases and ROI models for NiCE solutions
• Drive change management and adoption across customer orgs
• Collaborate with cross-functional teams to deliver outcomes
• Engage senior stakeholders and executives for sponsorship
🎯 Requirements
• 5+ years in relevant functions/industries
• 5+ years leading in contact center environments (preferred)
• Hands-on experience with IVR/Routing/ACD and WFM or QMS
• Experience with AI/Digital products and change management
• Strong communication skills; ability to influence senior audiences
• Willingness to travel up to 30%
🎁 Benefits
• Global exposure with leading CX solutions
• Opportunity to shape VRS methodologies
• Collaborative, high-performing team environment
• Professional growth in AI-led CX transformations