Job Opportunities API

Unsere Arbeit bei Lilly ist anspruchsvoll, weil Patienten unsere Medikamente benötigen. Mit unserer Forschungsarbeit verfolgen wir das Ziel, das Leben von Menschen auf der ganzen Welt besser zu machen. Dabei ist uns bewusst, dass jede Entscheidung, jedes Detail und jeder Tag zählt. Unser Hauptsitz befindet sich in Indianapolis im US-Bundesstaat Indiana. Mit über 50.000 Mitarbeitern auf der ganzen Welt stellen wir uns komplexen Herausforderungen, um bahnbrechende Medikamente zu entwickeln und auf den Markt zu bringen, unsere Kenntnisse über Gesundheit und die Behandlung von Krankheiten zu verbessern und Patienten zu unterstützen. Dies ist eine intensive, vordringliche und aufopferungsvolle, aber dennoch erfüllende Tätigkeit. Wenn du motiviert und bereit bist, dein Bestes für eine Aufgabe zu geben, die für Patienten wirklich zählt, würden wir uns freuen, dich in unserem Team willkommen zu heißen. About the Technology Organization Technology at Lilly builds and maintains capabilities using pioneering technologies like most prominent tech companies. What differentiates Technology at Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver solutions in every area of our business. About the Business Function The Software Product Engineering (SPE) team is a specialised engineering group that delivers strategic solutions and differentiated capabilities. We take a forward-thinking approach, focusing on an enterprise platform and product mindset, ensuring that the solutions we build can be leveraged across Technology teams for broader impact and efficiency. Job Title: Senior Application Support Engineer – Operations Job Level: R2 Role Summary As a Senior Application Support Engineer – Operations, you will provide advanced technical support for a suite of products, acting as the escalation point for L2 support and customer queries. You will troubleshoot, diagnose, and resolve incidents related to application functionality, integrations, performance, and security, collaborating closely with development and cross-functional teams to deliver timely fixes and ensure product quality. What You’ll Be Doing Provide advanced technical support for a suite of products, acting as the escalation point for L2 support and customer queries. Troubleshoot, diagnose, and resolve incidents related to application functionality, integrations, performance, and security. Collaborate with development teams (frontend, backend, full stack) to analyse root causes, reproduce issues, and deliver timely fixes or workarounds. Monitor application health, logs, and alerts using tools such as AWS CloudWatch, Winston, or similar. Maintain and update knowledge base articles, FAQs, and runbooks for recurring issues and resolutions. Support deployment activities, including post-release validation and rollback procedures. Participate in incident management, including RCA (Root Cause Analysis), documentation, and communication with stakeholders. Ensure compliance with internal standards and external regulations (e.g., GDPR, HIPAA, as relevant). Contribute to continuous improvement of support processes. Collaborate cross-functionally with product, QA, and engineering teams to drive product quality and customer satisfaction. How You Will Succeed Demonstrate strong analytical and problem-solving skills, with hands-on experience in debugging web applications (frontend and backend). Utilise monitoring, logging, and alerting tools (e.g., AWS CloudWatch, Winston, Datadog, ELK). Work effectively with ticketing systems (e.g., Jira, ServiceNow) and incident management workflows. Apply good understanding of RESTful APIs, databases (PostgreSQL, Redis), and cloud platforms (AWS, Azure, GCP). Support CI/CD pipelines and deployment processes. Use basic scripting skills (e.g., Bash, Python, JavaScript) for automation and troubleshooting. Communicate and collaborate effectively across teams. What You Should Bring 4–6 years’ experience in application support, technical troubleshooting, or software engineering. Experience supporting products in regulated industries (Life Sciences, Healthcare, etc.). Familiarity with frontend frameworks (React, Material-UI) and backend technologies (Node.js, Express.js). Knowledge of security best practices and compliance requirements. Exposure to Agile methodologies and SDLC. Experience with knowledge base management and documentation. Interest in continuous learning and process improvement. Bachelor’s degree in computer science, Engineering, or related field (or equivalent practical experience). Additional Information Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable Candidate should be open to work on different shifts - 6AM to 2PM and 2PM to 11PM when required Lilly setzt sich dafür ein, dass Menschen mit Behinderungen aktiv am Arbeitsleben teilnehmen und bei der Bewerbung um eine Stelle die gleichen Chancen haben.  Wenn für dich Anpassungen vorgenommen werden müssen, damit du einen Lebenslauf für eine Stelle bei Lilly einreichen kannst, fülle bitte das Antragsformular für Anpassungen ( https://careers.lilly.com/us/en/workplace-accommodation ) aus, um weitere Unterstützung zu erhalten. Bitte beachte, dass dieses Angebot sich nur an Personen richtet, die im Rahmen des Bewerbungsverfahrens Anpassungen beantragen. Sonstige Anfragen werden nicht beantwortet. Bei Lilly erfolgt keine Benachteiligung aufgrund von Alter, Ethnie, Hautfarbe, Religion, Geschlecht, sexueller Orientierung, geschlechtlicher Identität, nationaler Herkunft, Veteranenstatus oder eines sonstigen gesetzlich geschützten Status. WeAreLilly