Job Opportunities API

About Client Services at Greenpark We are different to a lot of traditional network agencies. We are  independent and  growing. There is more of a  commercial mindset needed in Client Services here than some agencies, but the role is still also focused on  delivering  great work  and great relationships with clients. Good Client Service and account management at Greenpark is still about being the drivers and lifeblood of how we  run our  client  work and join the dots on workstreams to deliver the best work, that performs well, makes  our   c lients  happy and  maintains  and builds on strong commercial principles. We  aren’t  perfect and  we’ll  make mistakes – but  we’ll  learn from them, work together and always find a way to  drive things forward. What you’ll  do Client Communications • Actively lead weekly status calls, ensuring comprehensive notes are taken,  consolidated  across the internal team, and promptly shared with the client after each meeting. • Respond to all client emails  in a timely manner , proactively discussing any channel-specific issues with the relevant delivery teams. • Take ownership of day-to-day communication with the client, addressing issues or concerns directly and effectively, including managing expectations on timelines (with support from the PM) and delivering feedback clearly and concisely. • Collaborate closely with the CS Lead to manage communications around new opportunities, channel expansions, and strategic direction, always working as one team to achieve shared outcomes. • Proactively keep your CS Lead informed of all key client updates, emerging issues, and decisions made, ensuring alignment and enabling them to support you effectively. Client Relationships • Build and  maintain  strong working relationships with assigned client contacts, ensuring regular contact beyond formal meetings and taking a genuine interest in clients as individuals. • Open conversations by asking about their day, week, or weekend rather than jumping straight into work, allowing you to listen, understand their concerns,  identify  successes, and uncover stressors where Greenpark could  assist . • Be curious about what success means for your clients in their day-to-day role and within the Greenpark partnership,  identifying  opportunities to bring added value to the relationship. Strategic Thinking • Act as a Strategic Navigator, collaborating with the CS Lead and Strategy team to support the development of robust strategies that directly meet clients'  objectives  and KPIs, requiring a deep understanding of the client's business context. • Support the CS Lead in extracting the right information from the client to inform clear briefs, including aligning with the Strategy team during briefing sessions and rigorously reviewing the Better Brief Checklist to ensure briefs are usable and actionable. • Contribute to strategic discussions by  identifying   what's  performing well and where budget should be  allocated , highlighting underperforming areas and recommending controllable improvements, supported by data, analytical insights, and market trends. • Identify  when performance is affected by client-side issues and work with clients to adjust  targets  accordingly, helping them understand the impact. • Progress from supporting the CS Lead and Strategy team in executing strategy to contributing to its development, building your understanding of how individual strategies align with the client's wider business  objectives . • Adapt your analytical and strategic approach to meet both client needs and internal team dynamics, driving the best outcomes for clients and Greenpark. Forecasting & KPIs • Develop your understanding of how success is defined and measured across your accounts, working closely with your CS Lead and relevant department specialists. • Contribute to the creation of clear KPIs from client  objectives , ensuring they are reflected in briefs, reporting, and campaign reviews by asking the right questions and building confidence in forecasting and performance tracking. • Interpret KPIs to understand what  good performance  looks like,  identify  underperformance, and recognise when action or escalation is  required . • Look beyond the numbers to understand the wider business context and communicate insights in a way that drives action. • Build confidence in forecasting and KPI discussions, positioning yourself to take a more active role in performance planning over time. Finance • Support the CS Lead in ensuring the 4MF  is up to date ahead of the weekly meeting. • Work with the PM team to  maintain  budget and invoice trackers for each client, updating them at the end of each month to ensure  accurate  financial records. • Ensure all client purchase order numbers are received before month-end to support efficient billing. • Liaise with Finance on any client billing issues, such as  late payments , and  notify them  when monthly billing has been completed. Team Development & Culture • Support and mentor junior team members and new starters on assigned accounts, providing guidance, feedback, and contributing to their development. • Share and present client work and updates with the Client Services team and, where relevant, the wider agency. • Actively seek feedback and guidance from your CS Lead and senior colleagues,  demonstrating  a commitment to continuous learning and development. • Contribute positively to a team culture that reflects Greenpark's values. About you • 2- 3  years experience , ideally within a digital or social  or network  agency • Working knowledge of  Digital,  Search and Social channels • Strong interest in digital media, AI, paid and owned content, social and influencer marketing, with examples to demonstrate • Highly organised with strong attention to detail and reliable follow-through • Confident communicator, both written and verbal, with a professional and positive approach. Being able to work with clients from  different backgrounds / cultures • Collaborative team player who  remains  calm,  curious  and solution-oriented under pressure • Proactive, self-starter mindset with the curiosity and drive to take ownership and make things happen ( we’ll  support your development) At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration,  we’re  committed to ensuring everyone’s voice is heard and everyone can thrive. All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.