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As a Senior Account Manager, you will be responsible for managing and growing a portfolio of strategic clients, with a focus on larger-volume and multi-country Business Corporate Services (BCS) accounts. Acting as a trusted advisor, you will build long-term client relationships, drive commercial growth through renewals and upselling, and support new business development by engaging with prospective clients and representing GoGlobal in the market. This is a hybrid Account Management and Business Development role, requiring strong commercial acumen, excellent relationship-building skills, and an understanding of accounting, payroll, tax, and corporate services. Key Responsibilities Client Relationship & Account Growth Own and manage a portfolio of strategic BCS client accounts across Japan and multiple countries. Build trusted relationships with senior client stakeholders and provide consultative guidance on international business expansion and corporate services. Drive client retention, contract renewals, upselling, cross-selling, and gross margin optimization. Lead Quarterly Business Reviews (QBRs) to identify growth opportunities across GoGlobal's service offerings. Maintain a thorough understanding of each client's business, operating structure, countries in scope, and future expansion plans. Commercial & Business Development Support revenue growth through pricing discussions, scope expansions, and commercial negotiations. Participate in business development activities, including client meetings, networking events, and market engagement initiatives. Collaborate with the Sales team to identify and convert new business opportunities. Represent GoGlobal professionally in client-facing meetings and industry events. Operational Excellence Maintain accurate client information, renewals, and opportunity pipelines within CRM systems. Serve as the senior escalation point for complex client issues, particularly those involving multi-country engagements. Balance client advocacy with GoGlobal's commercial, compliance, and operational requirements. Cross-Functional Collaboration Partner closely with Legal, Finance, Compliance, Payroll, Accounting, and Operations teams to deliver seamless client solutions. Contribute to process improvements and best practices that enhance the client experience. Mentor junior team members where appropriate and support knowledge sharing across the team. Requirements Fluent in Japanese and English (spoken and written). Proven experience in Account Management, Customer Success, Business Development, or Client Relationship Management within a BPO, corporate services, accounting, payroll, tax, or professional services environment. Strong understanding of Accounting, Tax, Payroll, or Corporate Services . Experience managing enterprise or mid-to-large multinational clients across multiple countries. Demonstrated success in client retention, renewals, upselling, and commercial account growth. Excellent stakeholder management, negotiation, and presentation skills. Comfortable attending client meetings, networking events, and representing the company externally. Experience within Employer of Record (EOR), Global Payroll, Business Corporate Services (BCS), or Professional Services. Knowledge of Japanese accounting practices and financial regulations. Japanese Bookkeeping Qualification (Nissho Boki / 日商簿記) is highly desirable. US CPA qualification or equivalent is an advantage. Experience working with multinational organizations or international clients. OVERVIEW As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames. Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right. We are n