Job Opportunities API

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.   Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.   Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.   About the team The Pay Account Management team at Trustly is responsible for driving growth, retention, and strategic partnerships across the company’s Pay portfolio – covering every sector outside Gaming and Financial Services. The team manages a diverse portfolio of leading public sector organisations, retailers, travel companies, and billers, supporting them across Trustly’s full product suite – from A2A payments to data and onboarding solutions – to deliver seamless, high-performance experiences for their customers. About the role We are seeking a Senior Account Manager to join our Pay Account Management team. The role is focused primarily on the UK market, with responsibility for some pan-European accounts. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts. You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships. This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, and the sectors served by Pay – including public sector, retail, travel and billers. What you'll do - Account Management & Relationship Leadership - Own and develop senior-level relationships across a portfolio of key UK and pan-European Pay clients - Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction - Build trusted advisor relationships with key stakeholders Revenue Growth & Commercial Ownership - Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases) - Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy - Negotiate commercial agreements and renewals to maximise long-term value Client Success & Strategic Support - Drive adoption of Trustly products and features to increase client performance and ROI - Monitor account performance, providing insights and recommendations based on data and market trends - Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs Market Expertise & Thought Leadership - Maintain a strong understanding of the UK and EU payments landscape across public sector, retail, travel and billers, including regulatory developments - Provide strategic input to clients on industry trends and innovation opportunities - Represent Trustly at industry events Who you are - We’re more interested in how you think and work than the specific industries you’ve worked in. Our product is technical and our markets are nuanced, but both can be learned by the right person. What we’re really looking for is commercial instinct, a talent for building relationships, and the drive to get on top of something complex quickly – whatever sector you’re coming from. Experience & Skills - A strong track record in account management, client success, or another commercial role – the qual