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Senior Account Manager - Crisis & Issues - Burson

Burson
CompanyBurson
CategorySales
LocationLondon
RemoteOn-site (inferred)
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted8 Oct 2025
Last verified10 Aug 2026
SourceEmployer ATS (greenhouse)
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Description
Who we are: Burson, part of WPP, is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation. WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com   For more information visit  bursonglobal.com and follow us on LinkedIn and  Instagram . More About the Role  Are you a communications professional who thrives in high ‑ pressure situations and can lead complex, high ‑ stakes issues and crisis responses for some of the world’s most recognised brands?    At Burson, we’re looking for a Senior Account Manager to join our Corporate and Public Affairs team as an Issues and Crisis specialist - someone who can move fast, stay calm and shape decisive responses in today’s fast ‑ moving media environment.   As a Senior Account Manager, you’ll be at the forefront of client relationships and managing a portfolio of high-profile accounts. Beyond traditional media, we are looking for someone who can deliver credible strategic guidance that reflects the new communications landscape.   You’ll have a hands-on leadership role, guiding teams, fostering creative problem-solving, and mentoring junior colleagues as well as actively contributing to business growth.   What you'll do Act as a senior day-to-day contact for clients, building trusted relationships through sound judgment, empathy, and clear counsel. Lead client conversations during high-stakes situations, offering calm, strategic advice under pressure and guiding them through complex reputation challenges across markets. Provide strategic oversight of crisis preparedness and response programmes, including scenario planning, escalation frameworks, and real-time media handling. Lead reactive and proactive issues management across fast-moving, high-risk environments – from reputation threats and regulatory scrutiny to activist pressure or internal crises. Support clients with media, stakeholder and employee communications during crises, maintaining trust and consistency of messaging Oversee and guide press office teams through high-volume and sensitive media landscapes. Shape media narratives, protect client reputations, and proactively manage journalist relationships, especially during periods of scrutiny or change. Provide clients with a steady stream of proactive, strategic recommendations that demonstrate strong news judgment and business understanding.. Experience that contributes to success Significant experience in crisis and corporate communications within an agency environment, ideally working with high-profile or highly regulated brands. Proven ability to lead on sensitive, business-critical situations with clarity, confidence, and discretion. Strong background in media relations and narrative management, particularly under intense scrutiny. Exceptional interpersonal and leadership skills – able to lead teams through challenging situations while maintaining morale and quality. Outstanding written and verbal communication skills, with the ability