Job Opportunities API

About the Job The Senior Account Manager is the commercial owner of the customer relationship — responsible for driving retention, renewals, and revenue expansion across an assigned portfolio. You will partner closely with Customer Success to maximize Net Revenue Retention (NRR), accelerate multi-year contract adoption, and build the kind of long-term customer relationships that become a competitive advantage. This role is built for a proactive operator with an ownership mentality. You're comfortable leading executive-level negotiations, navigating difficult renewal conversations, and identifying strategic growth opportunities before they're obvious. If you thrive in high-accountability, high-growth environments — this is the role. This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.   What You'll Do Commercial Ownership - Own retention strategy, expansion revenue, and renewal outcomes across your assigned account portfolio - Lead pricing, packaging, contract, and negotiation conversations with customers - Drive multi-year contract adoption and renewal predictability - Maintain accurate renewal and expansion forecasting in Salesforce Expansion & Growth - Identify and execute upsell and cross-sell opportunities within existing accounts - Build and manage an expansion pipeline across your book of business - Partner with Customer Success to convert adoption signals into revenue growth - Identify whitespace opportunities and develop strategic account growth plans Risk Management - Engage proactively in churn-risk scenarios and lead commercial save strategies - Lead recovery conversations with at-risk customers, centered on business value and partnership - Develop and execute retention plans for high-risk accounts Executive Relationship Management - Build trusted relationships with decision-makers and executive stakeholders across your portfolio - Lead Executive Business Reviews (EBRs) and strategic account planning sessions - Drive business-focused customer conversations centered on ROI and long-term partnership Cross-Functional Partnership - Collaborate with Customer Success, Support, Product, Operations, and Leadership teams to improve customer outcomes - Act as the commercial voice of the customer internally — bringing market feedback and customer insights to cross-functional partners What You've Done Required - Spent 5–10+ years in SaaS Account Management, Customer Growth, Renewals, or Strategic Accounts - Carried and consistently achieved a retention and/or expansion quota - Managed a complex renewal cycle end-to-end, including pricing conversations, multi-year structuring, and contract negotiations - Driven measurable NRR improvement and maintained disciplined forecast accuracy - Led executive-level customer conversations focused on ROI, business outcomes, and strategic partnership - Built and managed an expansion pipeline within existing accounts - Operated with a high degree of ownership in a fast-paced, high-growth SaaS environment Preferred - Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment - Navigated segmented account models with clear ownership across CSM and AM functions - Used Salesforce and CS platforms such as Gainsight, ChurnZero, or Catalyst - Balanced customer empathy with commercial outcomes in high-stakes situations About Tapcheck Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passio