Job Opportunities API

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay, have enabled Rwandan citizens and foreigners to access and pay for over 150 public services online through our one-stop-shop e-governance and payment platforms. To date, we have facilitated over 30 million transactions through our platforms and have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com . We are a software company building service management and payment solutions. Our core clients are government institutions, and we’ve steadily expanded across the local market to serve leading insurers, ISPs, banks, and merchants. International expansion is also underway as we pursue growth opportunities beyond our home market. Our business operates on a three-sided value model, serving institutions, reaching citizens at a national scale, and enabling a network of thousands of active agents. This integrated ecosystem allows us to deliver real impact, simplify access to services, and create value across sectors and segments. Product Context: IremboHub is our flagship multi-solution platform powering how institutions and enterprises digitise services. It supports: Service Management Systems and white-labelled portals Marketplaces or One-Stop Portals like IremboGov 3.0, IremboPlus, RDB Digital One-Stop Center Modular solutions that can be licensed and customised These solutions are complemented by citizen-facing platforms like the IremboApp and USSD, a robust Agents Portal, and a growing identity layer through IremboID, which enables secure access, consent-based data sharing, and KYC. Our legacy platform, IremboGov 2.0, has powered public service delivery for the past five years. We are now migrating to IremboGov 3.0. Job Level & Seniority: Senior Manager Role Overview: We are hiring a Senior Account Executive to lead relationships and delivery across a portfolio of clients using our Services Solutions, ranging from government institutions to enterprises in the local market. You will be responsible for managing large, medium, and small accounts end-to-end, owning relationships with senior decision-makers, defining and executing commercial strategy, and ensuring continuity across the full client lifecycle. You will work at the intersection of business development, delivery, and customer success, ensuring our clients realise the full value of the IremboHub platform. This is a high-ownership, high-autonomy role for a commercially savvy and delivery-minded leader who can build trusted relationships and drive results across complex environments. Key Responsibilities: Client Ownership: Manage a portfolio of institutional clients using IremboHub. Serve as the senior point of contact, deepen relationships, and maintain trust at executive and operational levels. Account Strategy and Growth: Define and lead the commercial strategy for each account, aligning solution offerings with client needs and growing account value over time. Delivery Oversight: Ensure successful implementation and service continuity across projects. Coordinate internal teams to meet client expectations and proactively solve issues. Solution Positioning: Be fluent in the value of our Services Solutions. Guide clients through the value of modular, scalable, and citizen-centric digital service delivery models. Lifecycle Management: Lead the full client lifecycle—from onboarding to scale, renewal, and strategic advisory. Own satisfaction, engagement, and retention metrics. Internal Coordination: Work closely with Business Analysts, CRMs, Product and Engineering, and leadership to align delivery and roadmap with client priorities. Reporting and Forecasting: Trac