Job Opportunities API

Rockstar is recruiting for an innovative edtech company dedicated to transforming how schools develop and manage their schedules. This client was founded by former educators who experienced firsthand the challenges of school scheduling and set out to build a solution that saves time, unlocks resources, and aligns with the unique priorities of each school. Their platform leverages AI optimization and is supported by a team deeply familiar with the needs of school-based and central office staff. Who They Are This company was founded to build the tool its founders wished they had when working in schools—aiming to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget, and staffing priorities. The solution addresses the needs of school-based employees who build schedules and central office employees who need visibility into them. The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how staff and students spend their time every day, what positions are needed, how many teachers to hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule. This company provides a home for secondary scheduling featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does the platform save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision. About the Role As a School Success Manager, the selected candidate will be at the forefront of the mission to help schools create more effective, equitable, efficient, and innovative schedules. This role works directly with school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of the platform and support model. Role & Responsibilities The School Success Manager role leads all aspects of the customer-facing support model. Own a portfolio of schools - Own and manage a portfolio of district and charter school partners through the customer journey - Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school needs - Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams - Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates - Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities Lead implementations - Drive the end-to-end implementation process for each partner across a portfolio of schools - Lead onboarding and training for new and returning partners - Support the data integration process by collaborating with partners’ IT teams and the data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the app) - Troubleshoot complex technical issues as the external representative of the company, with support from the product & engineering team - Communicate and coordinate cross-functionally across sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve sales, product, and overall solution Support sales and general operations - As a young company, the School Success team contributes to sales efforts in the scheduling “off-season,” including joining sales pitches, leading product demos, answering questions from prospective school partners, and liaising with schools through the procurement and contracting process -