Job Opportunities API

The role of Scheduling & Operations Coordinator is responsible for providing crucial support to both clients and Support Workers across a rotating roster that includes both daytime and after-hours shifts. This role ensures that clients receive their agreed roster of supports nationally by addressing service gaps, coordinating shift coverage, and triaging concerns or emergencies. Additionally, they assist Support Workers with any issues or assistance they may need, ensuring seamless and continuous care for clients at all times. Key Duties and Responsibilities: Creating an environment of hope, dignity, health, happiness, comfort, and opportunity Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with company values Maintain privacy and confidentiality of employees, clients and participants Promote career opportunities to attract high quality candidates Uphold and deliver the Danny Met Sally purpose and philosophy to all prospective support workers Ensure a positive candidate experience Ensure clear communication with all clients, client service managers, coordinators and leadership to ensure client requirements regarding experience, training and skillsets can be met Cultures, Values & Team Membership Act as a Danny Met Sally ambassador, and aim to enhance the company's reputation both internally and externally Provide open, honest, and respectful feedback to the CEO, Board and senior leaders Be a supportive and reliable team member Effectively and appropriately manage conflict Demonstrate a high level of interpersonal and communication skills Demonstrate motivation and enthusiasm for your work and leaders Integrity: Honest, Trustworthy and Respectful with devotion to our clients and the people around us. Empathy: Understand every person's specific situation and environment, sharing the feelings of that person as if we were that person. Creative: Being able to provide solutions "Think outside the square" Inspire: Look for every opportunity to inspire and live the purpose. Bold: Advocate for people's rights. Be confident, courageous, and accountable. Mindfulness: Be attentive to the needs of your clients, they may not always have the voice to express these needs to you. Daily Task Work across a rotating roster including daytime, evenings, overnight, and weekends Ensure clients receive their scheduled supports by coordinating replacement support workers to provide reasonable coverage or adjusting rosters after hours, as needed. Maintain detailed records of all interactions and actions taken to ensure continuity of care and accurate reporting Prepare and submit reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours Provide real-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety
concerns Coordinate with on-call management or emergency services when situations require further escalation Ensure that all actions taken during afterhours comply with Danny Met Sally policies, procedures, and relevant legislation Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content. Fulfil other administrative duties as required by management and other departments as requested or required: