Job Opportunities API

Description Florida Physician Specialists has an immediate opening for a Medical Appointment Scheduler/Operators in our McIver Clinic division, located on Lomax Street in Jacksonville, FL. If you are a punctual, reliable and enthusiastic person, we want to hear from you! The Medical Appointment Scheduler/Operator will be responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. This is a fast paced, busy urology practice with over 13 providers and 5 locations. Schedule: Monday-Friday, 8:00am - 5:00pm Essential Functions: • Answer high volume incoming calls to coordinate and schedule patient appointments • Greet incoming patients and schedule or reschedule appointments • Collect patient personal data and insurance information • Make calls to reschedule appointments when necessary • Answer questions and provide other information as requested • Direct calls to other departments and relay necessary messages to staff. • Maintain the strictest patient confidentiality and adhere to HIPAA guidelines. Requirements Requirements Ideal candidates for this position will have: • Prior customer service experience in a healthcare setting • Prior scheduling experience in a medical office setting • Ability to consistently deliver excellent customer service with a patient-care focus • Excellent communications skills, both verbally and in writing • Ability to handle sensitive and confidential information • Computer proficiency • High School Diploma or equivalent (required) Experience : • Medical Office: 1+ years (Required) • Customer Service: 1+ years (Required) • Computer Skills: 3+ years (Preferred)