Job Opportunities API

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at  www.infosysconsultinginsights.com .  Requirements Role Summary: IInfosys Consulting is looking for a Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise , who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level. The preferred applicant will possess a strong consulting background , having successfully led intricate Salesforce programs within Salesforce Professional Services or prominent global consultancies , and will be recognized as a reliable CRM advisor. Role: Salesforce & CRM Leader Location: Sydney / Melbourne Position: Full-time - Permanent Key Responsibilities CRM & Salesforce Leadership Lead and oversee the CRM and Salesforce consulting portfolio in targeted sectors (e.g., Financial Services, Insurance, Telecommunications, Healthcare, Retail). Develop and implement enterprise CRM strategies , roadmaps, and operating models that align with client business goals. Act as the executive Salesforce subject matter expert , encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions. Encourage innovation through the integration of AI, analytics, automation, and data-driven CRM capabilities (e.g., Einstein, MuleSoft, integrations). Client Engagement & Advisory Collaborate with C-suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision-making. Lead large-scale Salesforce transformation programs from initial discovery and design to delivery and value realization. Function as the trusted advisor for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives. Consulting & Delivery Excellence Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams. Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards. Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments. Practice & Capability Building Build, scale, and mentor a high-per