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Sales Support Specialist Job Details | SGL Carbon We only use technical cookies that are necessary for the operation of the website. Analysis or tracking cookies are not used. More details on cookies Accept Sales Support Specialist External Job Description Summary of job content: Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team Supports Order Entry and RFQs for the Americas. Provides invoicing of progress billings and follow-up on payments. Supports the Letter of Credit process, as well as other financial instruments. Provides back-office support for the sales department. Key Accountabilities: • Provides support for Aftermarket Sales and Equipment Sales • Organize daily sales back-office activities, such as – but not limited to: • Invoicing of Progress Billings • Support the Letter of Credit process • Performing market research with guidance of sales team • Gathering and processing research market and marketing data • Assist and coordinate with sales team • Organizing and assisting sales team’s calendar • Support sales team in pre-sales and post-sales activities • Proactively improve and maintain CRM data quality and integrity • Support customers with RFQs and corresponding quotations • Support Field Service planning, etc. • Entering orders within SAP • Tracking open invoices and following up on late payments Education: • Associates Degree or equivalent experience Experience: • 1-2 years experience in customer service/technical customer service • Chemical industry experience will be a plus • Fluent English, additional (Spanish, German) is a plus. Preferred Skills: • Logistics (regulations, export control. Incoterms. Packing, etc.) • Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc. . • SAP-system software. • Knowledge of machining & manufacturing of chemical process equipment is a plus. CB1 Our Promise: Your skills and experience make a difference with us. You have the opportunity to help shape the future, live our values, and advance your career step by step—whether as an expert, a manager, or in project management. Make a difference. Come and join us! Equal Opportunity Employer We provide equal employment opportunities for all employees and applicants for employment without regard to their race, color, religion, national origin, gender, age, veteran status, disability, sexual orientation, gender identity or any other classification protected under applicable federal, state or local law. Reasonable Accommodation Notice SGL Carbon, LLC is committed to the inclusion of qualified individuals. As part of this commitment SGL Carbon, LLC will provide accommodations when requested by a qualified applicant. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email [email protected]. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [email protected] or 704-593-5250. Become part of a team that makes a difference. As one of the world's leading companies in developing and manufacturing specialty graphite, carbon fibers, and composite materials, we create innovative solutions for today's major challenges: mobility, energy, and digitalization. With around 3,800 employees across 28 sites worldwide, we are dedicated to shaping the future through our products and technologies. Our work not only advances industry but also benefits society and reduces environmental impact. Come and join us! Make a difference with your unique skills and experience. Publication Date: Jul 30, 2026 Location: Strongsville, OH, US, 44149 Business Unit: Process Technology Legal Unit: SGL CARBON Technic, LLC Functional Area: Marketing/Sales/Product Management Employment Type: Full time Minimum Salary: 50000 Maximum Salary: 80000 Nearest Major Market: Cleveland Job Segment: Pre-Sales, Sales Support, Market Research, Field Service, Sales, Bilingual, Marketing, Manufacturing Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. × When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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