Job Opportunities API

Founded in 1980, P.J. Fitzpatrick is an award-winning home remodeling company specializing in roofing, windows, doors, siding, gutters, bath remodeling, and more. Serving homeowners throughout the Mid-Atlantic region, we are committed to delivering exceptional craftsmanship, outstanding customer service, and high-quality home improvement solutions. At P.J. Fitzpatrick, our people are the foundation of our success. We invest in our employees through hands-on training, career development, and opportunities for advancement, creating an environment where team members can build long-term, rewarding careers. Our culture is built on integrity, teamwork, and a shared commitment to exceeding customer expectations. Whether you're just starting your career or bringing years of experience, P.J. Fitzpatrick offers the opportunity to grow with a company that values hard work, innovation, and excellence. The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed. Pay: $22.50 an hour Schedule: 1st shift Monday-Friday #PJFITZ2025 Essential duties include, but are not limited to: · Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments · Monitor sales holds and communicate new or updated hold information to HICs and managers · Prepare customer documentation and scorecards upon request · Research job information and provide clear, concise summaries of findings · Assist with general document preparation and organization · Update job notes and status changes in the CRM system · Compile reports and export documentation for management review · Support follow-up actions and documentation resulting from sales hold meetings Key Performance Indicators (KPIs) · Meet Service Level Agreements (SLAs)- tasks completed on time and complete · Maintain 95% or higher accuracy in data processing and updates · Ensure assigned sales trackers are accurate and up to date Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. · Strong organizational skills with the ability to manage multiple tasks · High level of accuracy and efficiency in data entry · Proficiency with basic Microsoft Office applications, particularly Excel · Clear and effective written and verbal communication skills · Willingness and ability to learn new systems and technologies Education and Experience · High school diploma or equivalent required · One year of office or data entry experience preferred Benefits Benefits: 401(k) Dental insurance Flexible spending account Health insurance Paid time off Referral program Tuition reimbursement Vision insurance