Job Opportunities API

At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.  What You’ll Do  Support customer success by identifying, tracking, and resolving service concerns within established timeframes  Partner with sales offices to understand customer feedback and drive improvements in processes and training  Analyze data and reporting to spot emerging trends and recommend proactive solutions  Collaborate across internal teams to share insights, update procedures, and implement best practices  Contribute to continuous improvement by reviewing existing policies and recommending updates  Provide coaching and support to field teams related to quality expectations and client standards  Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience  Track and improve resolution effectiveness and customer satisfaction metrics  Requirements What You Bring  2-3 years of experience in customer service, sales, client success, or similar fast-paced environments  Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines  A proactive, self-starting mindset with a passion for improving processes and outcomes  Customer-first attitude with empathy and quick thinking under pressure  Ability to influence others without direct authority and work effectively across teams  Demonstrated integrity, professionalism, and discretion  Experience handling escalations Preferred Qualifications  Experience with Microsoft Office (Excel, Word, Outlook)  Familiarity with Salesforce or CRM systems  Exposure to quality reporting or AI tools like ChatGPT  Experience measuring performance outcomes and contributing to process improvements  Bilingual in English and French (written and spoken) is a plus, particularly for candidates supporting our Canadian market Benefits Why You’ll Love Working Here  Base pay starts at $26/hour + bonus opportunity  Medical, Dental, and Vision insurance  401(k) with company match  Optional remote work on Fridays (subject to change)  Collaborative, team-driven culture with opportunities to learn and grow  About Cydcor  Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach.  Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.