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Job Summary The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. The role requires proactive identification of process improvements, strong data driven decision making, and a commitment to coaching and developing a high performing team. The ideal candidate thrives in a fast paced environment, effectively manages multiple priorities, and confidently provides mentorship, performance feedback, and strategic direction to a team of coordinators. This individual demonstrates a growth mindset, a solution focused approach, and professional maturity to ensure continuous team improvement aligned with evolving business needs. Duties and Responsibilities Operational Leadership and Process Optimization Oversee daily operations of the Sales Operations team to ensure optimal resource utilization and adherence to company policies and procedures Drive process improvements to enhance efficiency, accuracy, and overall team performance Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data driven insights Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration Maintain strong organizational discipline to manage multiple tasks while ensuring timely execution Team Development and Performance Management Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations Conduct performance evaluations and establish clear, measurable goals aligned with company objectives Foster a culture of accountability by defining KPIs and holding employees responsible for performance outcomes Proactively identify and address workload challenges, interpersonal conflicts, and performance concerns Develop employees by encouraging a growth mindset and commitment to ongoing professional development Collaboration and Strategic Execution Partner with Sales Leaders to align Sales Operations strategies with overall business goals Support Operations Leadership in executing Wildly Important Goals and company initiatives Serve as a backup resource to assist coordinators when necessary to ensure smooth team operations Adapt quickly to shifting priorities and guide the team effectively through change Required Behaviors and Attributes Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative while actively seeking skill development opportunities Solution Focused: Approaches challenges with a positive mindset, resolves issues proactively, manages conflict effectively, and assumes positive intent Professional Maturity: Acts as a self starter who is respectful, transparent, cooperative, and accountable in all interactions Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast paced environment Core Skills and Experience Time Management and Prioritization: Effectively plans and executes tasks while meeting deadlines and managing multiple priorities Organization: Maintains a structured, systematic approach to documentation and process management Quality and Attention to Detail: Delivers thorough and accurate work, particularly in managing complex order processes and ensuring seamless execution Customer Service Orientation: Understands and addresses the needs of internal teams and external clients through clear communication and prompt issue resolution Technical Proficiency: Proficient in Salesforce and Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams, along with other relevant software for order management, data analysis, and reporting Sales Orientation: Demonstrates the ability to influence decisions a