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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.  PolyAI is hiring a Sales Compensation Manager to own the design and administration of incentive plans across our go-to-market organization. This is a highly visible role responsible for ensuring that compensation programs are motivating, competitive, and aligned with company strategy. This is a hands-on role covering all commission-bearing functions: Account Executives, BDRs, Sales Engineers, Marketing, Post-Sales, and more. You’ll manage everything from annual plan design to monthly administration and SPIFF programs, ensuring accuracy, transparency, and trust in the process. You will report to the VP of GTM Operations. What You'll Do Lead the annual sales compensation design process across all commission-bearing roles (AEs, AMs, BDRs, SEs, Marketing, Channel, etc.). Administer monthly/quarterly comp plans and payouts with accuracy and transparency. Own SPIFFs and short-term incentive programs, from design to rollout. Collaborate with Finance, People, and GTM leadership on planning cycles, quota setting, and modeling. Provide reporting and analytics on attainment, plan effectiveness, and ROI. Maintain clear compensation policies and documentation (ramp, proration, clawbacks, exceptions, etc.). Evaluate and improve sales compensation tools and processes to support scale Partner with Sales leadership and Finance on non-standard deal structuring and commercial policy Who You Are 5+ years of experience in global sales compensation operations, ideally in a high-growth or enterprise SaaS environment. Strong track record in designing and administering incentive compensation plans across multiple GTM functions (Sales, SDR, Post-Sales). Skilled in analytics and financial modeling, with the ability to translate complex data into clear, actionable insights. Hands-on experience with sales compensation platforms (e.g. CaptivateIQ), and proficiency with Salesforce or other CRMs. Comfortable operating in a fast-paced, high-growth environment; detail-oriented and process-driven. Excellent communication skills, able to engage and influence across sales reps, managers, and senior leadership. Strong sense of ownership and accountability; motivated by both accuracy and impact. What Will Make You Stand Out You've designed comp plans from scratch for a new GTM motion (channel, multi-product, usage-based, or international expansion) You've implemented or migrated a comp platform (CaptivateIQ, Everstage, etc.) end-to-end You're comfortable enough in Salesforce to build your own reports, flows, and validation rules without waiting on an admin You've worked closely with FP&A on quota capacity modeling and headcount planning You've owned or co-owned deal desk: structuring non-standard deals, advising on pricing and discount approvals, and shepherding complex commercial terms through review We provide a competitive salary range for this role - which is $130,000 – $150,000. Compensation range is dependent on level, experience, and location. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits 💰 Participation in the com