Job Opportunities API

KEY RESPONSIBILITIES · Consistently achieve and/or exceed monthly and quarterly budgets and KPI’s goals through proactive selling, upselling, and cross-selling techniques · Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager. · Be presentable, in line with company guidelines, on the shop floor and when representing the brand. · Demonstrate ability to proactively recruit new clientele. · Provide customers with product knowledge and recommendations on which Bremont products best suit their needs. · Cultivate and maintain good relationships with existing clients. · Ensure a best-in-class client experience acting as an ambassador for the company. · Deliver consistent first-class customer service and after sales experience to increase and retain customer loyalty. · Ensuring live chats are attended to daily and in line with company expectations. · For all communication, client and internal use excellent written skills, with a swift response and ensuring accurate information is given. · Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required for the needs of the business. · Ensure events run smoothly by assisting with set up and take down, meet and greet guests and find opportunity to connect, with an objective of building a client relationship. · Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process. · Take pride in the boutique environment with visual merchandising and ensuring the boutique is in line with model store standards to match the quality of our product. · Actively participating in in-store events, trunk shows, and promotional activities to generate excitement and sales. · Addressing customer concerns with grace and professionalism, finding solutions to maintain satisfaction. · Staying updated on current fashion trends and industry news to inform customer interactions. · Embodying the brand image through professional demeanour, attire, and communication style. · Processing sales transactions accurately and efficiently, ensuring a smooth checkout experience. · Establishing and nurturing long-term relationships with clients through regular communication, personalized attention, and follow-ups. · Adhere to all store policies, procedures, and legal requirements, including those regarding returns, exchanges, and counterfeit detection. · Be vigilant about store security, ensuring high-value items are protected, and assist in preventing theft or fraud. · Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held. · Work as part of a team, collaborating with other associates, managers, and support staff to ensure smooth store operations. PERSON SPECIFICATION · A hard working and reliable attitude · Proven success of working in a fast-paced and changing environment, who delivers against objectives. · Effective merchandising skills and attention to detail · 2-year minimum luxury retail experience · Strong grasp of both mainstream and niche watch brands · Independently motivated along with strong interpersonal skills · Excellent presentation and written skills · Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel) COMPANY BENEFITS Generous Holiday Entitlement - 25 days holiday plus an extra day off for your birthday. Life Assurance – Peace of mind with life cover at 3x your annual salary Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family. Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards