Job Opportunities API

At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy. • Maintain outstanding housekeeping levels within the shop • Carry out all duties relating to Health & Safety matters in accordance with the company’s Health & Safety Policy Document [in liaison with HR Services Scotland?] • Carry out all duties relating to Fire Safety matters in accordance with the company’s Fire Action Plan • Being part of the team creating a friendly, pleasant and welcoming environment for customers instore • Serving customers in a pleasant and courteous manner ensuring their wellbeing • Ensure stock items are filled up daily, keep shelving tidy and assisting with product display • Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced • Deal with incoming telephone calls from customers and colleagues using the company salutation • When taking breaks ensure that a member of staff is in the sales area • Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager • Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance • Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check • Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner • Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly • Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock • Assist customers on range, variety and suitability ensuring the purchase meets their requirement • Ensure that all purchases are charged at the correct price and paid for by customers and staff members • Be responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times • Deal with exchanges and refunds in line with company policy • Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers • Carry out any other duties as required from time to time by the Shop Manager Generous staff discount across all products stocked Work place pension with The People’s Pension