Job Opportunities API

Sales and Education Associate Pixi Inc. - Century City, CA Key Responsibilities: Boutique Customer Experience: • Driving to meet and exceed daily sales goals. • Providing an exceptional and consistent customer experience. • Maintaining awareness of all store promotions. • Capturing customer emails to grow future business. • Answering all customer inquiries and sharing product information. Boutique Visual Standards and Operational Excellence: • Assisting with completion of boutique opening and closing checklists. • Maintaining company brand standards by ensuring a neat, clean, and organized sales floor, cash wrap, and back room. • Executing all visual directives and schematics to ensure the floor is set properly and timely. • Remaining conscience of all loss prevention procedures and shrink activities. Field Sales and Education: • Conducting scheduled in-store selling and education shifts at assigned locations as needed. • Building relationships with store leadership and beauty advisors. • Educating associates on Pixi product benefits, routines, and selling strategies. • Supporting customers alongside store teams to drive conversion and basket growth. • Ensuring merchandising standards, tester hygiene, and signage accuracy. • Capturing and escalating execution issues with clear documentation. • Submitting visit recap with photos and actions within 24 hours. • Participating in a weekly one-on-one touch base call with your manager to review store activity, escalate issues, and align on priorities. Customer Care: • Assisting and responding to the needs of customers promptly via different and changing platforms. • Providing and maintaining an exceptional and consistent customer service experience. • Maintaining a positive, empathetic, and professional attitude toward customers. • Establishing long-term relationships with customers, offering personalised world-class service and recommendations. • Seamlessly solving customer pain-points and challenges, seeing each interaction as an opportunity to create a lasting customer relationship and build brand loyalty. • Anticipating the future needs of the customer by proactively recommending other products that would make a positive impact in their life. • Retaining a high level of knowledge and familiarity with Pixi and POP products, regimens, prices, product specifications, policies, and more to communicate efficiently to customer resulting in a high customer satisfaction rating. • Diligently tracking and communicating customer issues, waitlists, concerns, and recommendations. • Providing feedback on the efficiency of the customer service process to internal team. • Embodying and articulating Pixi Beauty’s brand values within all customer interactions. • All other responsibilities as assigned.